BECU reviews

3.0

40% would recommend to a friend

(701 total reviews)
avatar

Beverly Anderson

48% approve of CEO

37% positive business outlook

BECU has an employee rating of 3.0 out of 5 stars, based on 701 company reviews on Glassdoor which indicates that most employees have an average working experience there. The BECU employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

701 reviews
2.0
Jan 6, 2025
Recommend
CEO approval
Business Outlook

Pros

Good training, highly organized, decent pay.

Cons

Employees in the contact center are just a number. They bit pick calls and say they don’t make you follow a script…. But when you have to hit 20 specific points/phrases - it’s a script. Very depressing environment.

avatar
BECU Response
1y
Thank you for sharing your feedback. We're sorry to hear that your experience at BECU was not what had been expected. We're saddened to hear that you felt like just a number, as all employees are valued at BECU, regardless of position. We will ensure that we take your feedback to the proper leadership and channels to ensure it is reviewed for future opportunities. Thank you for taking the time to leave a comment/feedback for us.
3.0
Jan 2, 2025

.

Recommend
CEO approval
Business Outlook

Pros

no shareholders to impress, not for profit.

Cons

things have drastically changed since my employment was under the previous ceo. Lots of unnecessary bureaucracy, mentorship and pathways made for “favorites”, customer valued over the employees well being. New CEO seems to have cleaned house and made some real positive changes.

avatar
BECU Response
1y
Thank you for sharing your feedback. We take concerns about very seriously. We love that you were able to experience and lean into our not-for-profit and "People Helping People" values. But, are equally as sorry to hear about your previous experience. Employees feeling valued is of vital importance, and we will continually monitor these this to ensure we recognize contributions. Thank you for taking the time to leave a review/comment. We will ensure it is shared through the proper channels within BECU.
3.0
Dec 31, 2024

It was great until it wasn't.

Recommend
CEO approval
Business Outlook

Pros

Remote work. Decent culture. Good coworkers.

Cons

Lack of accountability from higher up. Constant change with no clear direction. Higher tons of new VP and executive from external sources and out of state. Focus seems to be moving to more of traditional bank instead of credit Union culture. Little room for growth in role.

avatar
BECU Response
1y
Thank you for sharing your feedback. We take concerns about very seriously. We know it's not always easy to share this type of experience. As BECU has continued to grow, and has aspirations of helping even more members, we have had to ensure leadership is in place to continue moving in that direction. We appreciate knowing that communication in regards to that may have fallen short. Over a third of open roles are filled by current employees, and we are creating new focuses on internal mobility for our team members. We will ensure that your feedback is shared with the proper channels for review and consideration. Thank you again for taking the time to share with us.
Viewing 97 - 99 of 701 Reviews

Glassdoor has 749 BECU reviews submitted anonymously by BECU employees. Read employee reviews and ratings on Glassdoor to decide if BECU is right for you.