BT Group reviews

3.6

68% would recommend to a friend

(10,851 total reviews)
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Allison Kirkby

72% approve of CEO

55% positive business outlook

BT Group has an employee rating of 3.6 out of 5 stars, based on 10,851 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BT Group employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

11K reviews
2.0
Apr 18, 2023
Recommend
CEO approval
Business Outlook

Pros

Some very good people across the organization but don’t expect to get anything accomplished outside of UK.

Cons

BT has removed nearly all their inside sales teams across US and is focusing solely on retaining existing multinational customers whose HQ’s are in the US. No other new business emerging and BT has been swiftly purging US head count from highest role and salary downward this past year. No decisions are made outside of UK/England. <30% of growth and opportunities are UK based, the rest is India. Benefits in US are horrendously under-funded. Even the highest premium coverage plan leaves you stuck paying tens of thousands in out of pocket, deductibles and other gotcha’s.

1.0
Aug 17, 2020
Recommend
CEO approval
Business Outlook

Pros

There are no Pros this is literally the worst experience I have ever had in my entire career, sorry I ever accepted the offer

Cons

Claimed they lost my paycheck in the mail and was not paid for 1 month with no sense of urgency, does not provide company cell phones based on their budget and is supposed to reimburse you every month for your phone but they do not pay your first month or last month of employment even though you use your phone for company business, lots of budget cuts since the company is doing extremely poorly and are downsizing, lots of layoffs every year, high turnover rate due to employees hating upper management and micromanager behavior, HR does not care to support employee concerns and side with upper managment

5.0
Jun 28, 2020
Recommend
CEO approval
Business Outlook

Pros

The benefits were Europe based so weeks of vacation and they used to have unlimited sick time.

Cons

There were rounds of layoffs every few months. Depending on the specific office, they would blame the techs when the truth was that they planned outsourcing years earlier. At one office the European office leaked the US was being outsourced so management had a whole meeting about how they were definitively not outsourcing and that everyone needs to work harder - this was a lie and they fully outsourced not even six months later with the exact date we were told. At a different office still within BT they were transparent about outsourcing and allowed for recerts and volunteers and nearly everyone stayed and there was no drama or tension.

Viewing 58 - 60 of 10,851 Reviews

Glassdoor has 11,833 BT Group reviews submitted anonymously by BT Group employees. Read employee reviews and ratings on Glassdoor to decide if BT Group is right for you.