Pros
great teamwork and support from managers, flexibility when needed i.e. childcare problems, or parents evening, a various amount of shift patterns that could be worked to suit everyone. Excellent rate of pay with increases achievable twice a year. Managers that have worked their way up so know what advisors are going through, and are undrstanding to their teams needs. Lots of car parking spaces, great canteen giving a good vaied selection of meals. The opportunity to purchase books and perfumes etc, when traders come in on set days, this is especially helpfull in the run up to christmas, as most will hold a cheque till payday! Bt also has a web based application call owl, which is jam packed with information for staff according to which campaign you are working on. This is a valuable resource with up to date prices, promotion and links.
Cons
training could be better when there are new campaigns launched, for example, when oneview was launched towards the later part of 2007, there were lots of applications that didnt work on it in the training sessions, so when you got out on the floor you were having to ask for help for the first couple of weeks, and as the ration of coaches to staff are very low, this meant having to wait up to 10 mins to get a coach to assist so you could finish the call with the customers enquiry resolved. Thus affecting cht and customer experience. There should be more coaches / floorwalkers available in times where needed, this can be identified by the number of new starters or changes to campaigns.
