Does BT Group pay their employees well?

According to anonymously submitted Glassdoor reviews, BT Group employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at BT Group. This rating has been stable over the past 12 months.

How satisfied are employees working at BT Group?

68% of BT Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated BT Group 3.9 out of 5 for work life balance, 3.6 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at BT Group?

Project Manager (357) , Software Engineer (199) , Associate (165) , Customer Service Representative (156) , Account Manager (151) , Network Engineer (147) , Sales Advisor (127) , Manager (117) , Analyst (113) , Customer Service Advisor (113) , Sales (98) , Engineer (95) , Customer Service (87) , Senior Consultant (87) , Finance Manager (83)

What are the pros of working at BT Group according to real employee reviews?

"On the positive the work/life balance is good and I have been able to develop many new skills." ((in 1302 reviews)); "Great People battling against institutionalised and OfCom restrictions which do not enable them to be as dynamic as they wish" ((in 611 reviews)); "Benefits and leaves are good" ((in 414 reviews)); "World ethics is good and culture" ((in 343 reviews)); "Pay is good and hours are also flexible." ((in 327 reviews))

What are the cons of working at BT Group according to real employee reviews?

"Low salary and any additional money even when you get a promotion for a higher position" ((in 415 reviews)); "Too many managers and most of them don’t understand anyones jobs" ((in 211 reviews)); "Hours are long and unsociable" ((in 105 reviews)); "Every 3 years Senior Management will change" ((in 101 reviews)); "Poor leadership and can feel at times that you're just a number." ((in 90 reviews))

What are employees saying about BT Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about BT Group layoffs and their outlook for job security at BT Group in 2026.

What are the top reviewed BT Group locations?

New York , Dallas , Irving , Atlanta , El Segundo , Reston , Chicago , Los Angeles , Princeton , Chesapeake , Houston , Boston , Quincy , Coppell , Denver , Washington , Indianapolis , Cincinnati , Mountain View , Santa Clara , Westminster , Braintree , Nutley , San Francisco , Seattle , Newark , Detroit , Tulsa , Columbus , Broomfield

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BT Group

BT Group reviews

3.6

68% would recommend to a friend

(10,853 total reviews)

Allison Kirkby

73% approve of CEO

56% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.9

Work/Life balance

3.6

Culture & values

3.4

Compensation and benefits

3.3

Career opportunities

3.1

Senior management

BT Group has an employee rating of 3.6 out of 5 stars, based on 10,853 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BT Group employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

2.0

Sep 13, 2010

BT Global Services

Global sales

Recommend

CEO approval

Business Outlook

Pros

Benefits on par with industry standards - that's about it

Cons

Leadership in the "go to market" strategy is horrible. Leadership in resolving support and delivery issues.... horrible Top leadership igonor ongoing issues, but state things are moving in the right direction

1.0

Jul 14, 2010

Keep looking, this place is laying everyone by March 2011.

Senior customer associate

Recommend

CEO approval

Business Outlook

Pros

Good vacation benefits. Better than average US based companies.

Cons

No raises in 4 years and laid off unexpectedly when other lackluster employees can keep their head down and do dismal work survive by being yes men. No sense of direction by management caused a total failure for our group to survive, jobs moving to non US countries, would have been better if BT never bought Infonet Corp. Lackluster customer service after losing top talent, as management more aware of their failing and protecting themselves than listening to people on the floor for improvement.

1.0

Jul 11, 2010

The company is very much a boy's club and they stick to the who you know and are politically connected to philosophy.

Senior consultant

Recommend

CEO approval

Business Outlook

Pros

There is a lot of schedule, travel and overall workflow flexibility. This is worth a lot because you are never stuck to a 9-5 office routine.

Cons

If you are not part of the boy's club or are not well connected or play their game you always fall to the bottom rung of good, challenging assignments, promotions and any career growth at all.

Viewing 196 - 198 of 10,853 Reviews

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Jobs at BT Group

Inventory Control Specialist

Senior Full-Stack Engineer

Sales Operation Manager

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BT Group

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Reviews by job title

BT Global Services

Keep looking, this place is laying everyone by March 2011.

The company is very much a boy's club and they stick to the who you know and are politically connected to philosophy.

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