BambooHR reviews

The culture /can/ be great, but is either used as toxic positivity or overlooked entirely. In this, I mean that you will be spoken with if you do not have the right attitude, or given a motivational story to think on so you can embrace the culture. Or, when the queues get overloaded, it means getting called out for not being in a phone or chat channel while working on an urgent case. To piggyback off of that, coaches will tell you to not use after-call work, but team leads will encourage you to. It feels like coaches and front-line leads are not on the same page. Employees are encouraged to pass-off work to previous case owners instead of taking over the case when it is difficult or needs further review. In multiple scenarios, cases I hadn't been able to work on due to being out-of-office were redirected back to my queue instead of worked on in a timely manner. Where is the drive to "Do the right thing" or "Lead from where you are"? The queue I worked in was supposed to be split evenly between chats, phones, and email, but the position is definitely 99%phone based unless you have enough phone cases to justify giving you chat time. Lack of support is another con. Most times, questions from leads wouldn't be answered in a timely manner even if on the phone with an escalated client. No support for disabilities until federally responsible to. The handbook guidelines are very vague. Very little transparency all around.

Low pay. Brutal changes from leadership. Having no voice. RTO and other changes in job description than originally agreed upon.