Bath & Body Works reviews

3.7

70% would recommend to a friend

(11,205 total reviews)
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Daniel Heaf

56% approve of CEO

51% positive business outlook

Bath & Body Works has an employee rating of 3.7 out of 5 stars, based on 11,205 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Bath & Body Works employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

11K reviews
5.0
Oct 6, 2014

Great employer

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

you get free perfumes and get to work with lovely people

Cons

the smell of all perfumes gets to you throughout the day

2.0
Sep 29, 2014

What happened?

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great products, smells, and discounts

Cons

BBW was a great place before the commission program started--we used to focus on customer service and there was less pressure to sell. As a result, the company and store managers (SM), specifically, heavily focuses on sales rather than teamwork and individual strengths, weaknesses, and growth. The store is divided into "super sellers" and "non-commission" staff which segregates and discourages teams. Also refer to the "Advice to Management" section.

1.0
Sep 6, 2014
Recommend
CEO approval
Business Outlook

Pros

Decent discount on merchandise, but only off regular price and often the sales prices were cheaper. Most other employees were great to work with. I love their products.

Cons

A lot of favouritism at the location I was at. Manager always lefts early and asked us to sign her out of the system much later than she actually left to inflate her hours. Sometimes it was busy at night, only a sales lead and cashier on duty, no time for your break (still lose the pay for that time). Manager would text me first thing every morning berating me for any little thing that we couldn't get to the night before. Every morning I was afraid to check my texts. Only paid for 30 minutes after closing which was usually not enough, often stayed later and did not get paid. Horrible pay, only $2 more an hour than the cashier and you were in charge of everything, including meeting ridiculous quotas. If you didn't meet them you had to write an explanation as to why they weren't met. Company is crazy about changing floor displays, every few weeks a team of employees had to work from close until 3/4 AM on a Sunday night to change tables. Also the schedules changed week to week, sometimes I would have 12 hours, sometimes 40. There were some shifts that are on call for the whole shift or sometimes you had shifts that had 2 hours before the start of the shift were on call so you had to call and see if they wanted you to start at an earlier time. No work life balance. No benefits. I went through 3 interviews to get this terrible $12/hr job. I would never work here again, and would not recommend it at all. Horrible place. (My location at least)

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Glassdoor has 11,710 Bath & Body Works reviews submitted anonymously by Bath & Body Works employees. Read employee reviews and ratings on Glassdoor to decide if Bath & Body Works is right for you.