The amount of responsibility they let fall on an entry level sales person is extreme. There are about 20+ metrics you have to pay attention to and meet each month or you get negative reviews on yourself and the manager is forced to always think you’re not good enough to work there.
The managers follow you around with a clipboard daily and are forced to do a daily review of each of your sales. Miss one word from their sales script and you’re forced explaining how you could of done better even if it was a nice sale.
The managers are frowned upon from people up top if they try to even do any sale to help out the store. All they’re allowed to do is “coach” and make sure inventory is accounted for.
The company is driven off of only one main goal. PROFIT. That wouldn’t be a problem if they didn’t try to cover it up by saying they care more for the customers. For example: If a customer says they don’t want an iPad or a screen protector or anything else in the store it’ll come back to haunt you in the form of 3 different tier managers asking you why you didn’t make that sale. Another example would be the company telling us to basically lie to customers about the prices they will pay. Essentially we’re told to include the price of a screen protector, case, phone, plus an iPad all in one and tell the customer that they’ll only be paying $260 inside the store that day for just their phone, when in reality when it comes to the final sale and they see all the products on the table you got for them they’re forced to give a yes or no answer to all of it and it makes for an awkward situation for the sales person and customer. It’ll never build trust the next time that person walks in to buy something.
