Beyond Finance reviews

Training is offered; however, you can be terminated if you do not pass role-play at the beginning of training. They require you to meet metrics that can be unrealistic if you are in a queue that has calls from leads that are only looking for loans based on the advertisement they are responding to. They do not set reasonable expectations for new hires taking into consideration that there is a learning curve for new information being retained and applied.

The main reason I quit working for this company is the pay. $18/hour did not work for me. In my previous role, I was making a lot more than this hourly, so I only accepted the role because of the purported additional bonus potential and opportunities for advancement. Unfortunately, the bonus range provided by my recruiter was nowhere near the reality of what CSSs actually make. I would have really appreciated absolute transparency about the pay to avoid wasting my time and theirs. Most agents in this department don't make even half of the advertised bonus. I also find it ironic that a Fintech and financial services company that helps people get out of debt does not pay its Client Success Specialists livable wages in today's economy. My second reason for leaving is the schedule. I just could not see myself working a late shift. New CSSs work the late shifts, although you are asked to have availability from morning till night. Lastly, Beyond Finance does not offer any sick time. How in the world does a call center not offer sick time? Call center customer service can be very mentally draining and does lead to physical illness sometimes.