Beyond Finance reviews

Horrible training. It's disjointed and hard to follow, basically consisting of a handful of PowerPoint presentations; no mock calls, limited shadowing, or anything else you would anticipate as part of contact center training. There are NO standardized SOPs. No centralized resources or knowledge management system. Extreme micromanaging. If you are 16 minutes 'idle' you get a disciplinary point ('idle' is measured by phone calls and moving to new accounts, NOT keystrokes, mouse clicks, or any sensible metric). The primary metric is hours on the phone. However, you, the employee, cannot see your total call time on the soft phone system. I was told contradictory information as to how this was measured. In fact, leadership was extremely cagey when questioned about metric calculations, going so far as to tell me "there isn't really a formula," for MATH. There is ZERO positive culture. You can't take even a moment to get to know your coworkers.

Pay is bad ye ye