Does BigCommerce pay their employees well?

According to anonymously submitted Glassdoor reviews, BigCommerce employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at BigCommerce. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at BigCommerce?

67% of BigCommerce employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated BigCommerce 3.9 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at BigCommerce?

Technical Support Representative (19) , Software Engineer (17) , Technical Support Ninja (13) , Senior Software Engineer (10) , Marketing (9) , Sales Development Representative (SDR) (9) , Account Executive (8) , Customer Success Manager (8) , Manager (8) , Technical Support (7) , Sales (6) , Tech Support Representative (6) , Product Support Engineer (5) , Technical Support Specialist (5) , Customer Success Manager (CSM) (4)

What are the pros of working at BigCommerce according to real employee reviews?

"Great people with a desire to strategize and scale as BC continues to grow." ((in 81 reviews)); "Great benefits" ((in 30 reviews)); "The majority of the team is great." ((in 26 reviews)); "Good pay" ((in 24 reviews)); "Good work life balance if you push for it" ((in 22 reviews))

What are the cons of working at BigCommerce according to real employee reviews?

"6. Can't book off PTO due to business need because of management constantly hiring ppl who just leave once they see how pathetic and ridiculous the company operates." ((in 17 reviews)); "No direction and continuous layoffs.If you are looking of such an environment then go ahead and join this company!!" ((in 16 reviews)); "No 401k match (although they may now)" ((in 10 reviews)); "Lack of communication and clear expectations." ((in 7 reviews)); "The CEO and CTO have done nothing to look into the comments about unfair treatments and discriminations that was provided in the various "culture survey" and 360 reviews." ((in 5 reviews))

What are employees saying about BigCommerce layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about BigCommerce layoffs and their outlook for job security at BigCommerce in 2026.

What are the top reviewed BigCommerce locations?

Austin , San Francisco , Charlotte , Dallas , Texas City , Cleveland , Los Angeles , Miami

BigCommerce reviews

3.7

67% would recommend to a friend

(479 total reviews)

Travis Hess

46% approve of CEO

48% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (479 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

BigCommerce has an employee rating of 3.7 out of 5 stars, based on 479 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BigCommerce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

479 reviews

5.0

Dec 4, 2020

Great culture, great product, super exciting now as a public company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Scalable platform for merchants of all sizes. So incredibly customer focused. Innovative, yet pragmatic in product development. Fun culture of smart technology enthusiasts at the ATX HQ.

Cons

As the company grows, decision making gets slower, but process for escalation is clear and management is responsive.

4.0

Dec 1, 2020

Fine place to work

Team lead

Recommend

CEO approval

Business Outlook

Pros

Culture, growth, encouraged to ask questions

Cons

No 401k match, remote work not encouraged

5.0

Nov 16, 2020

Great product, excellent people, and growth possibilities

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Team support, extracurricular activities, feeling like you found a home and developing great friendships while working with a great product.

Cons

They continue to develop more support around diversity, equality, and female leader roles.

Viewing 334 - 336 of 479 Reviews

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BigCommerce reviews

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Great culture, great product, super exciting now as a public company

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Great product, excellent people, and growth possibilities

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