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      BigCommerce

      Now known as Commerce

      Engaged Employer

      BigCommerce reviews

      3.7

      67% would recommend to a friend

      (479 total reviews)
      avatar

      Travis Hess

      46% approve of CEO

      48% positive business outlook

      Ratings by demographic groups

      BigCommerce has an employee rating of 3.7 out of 5 stars, based on 479 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BigCommerce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      479 reviews
      2.0
      Dec 4, 2024

      Nepotism, Toxicity, and Mismanagement

      Customer support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Friday happy hour Catered meal weekly Nice office location

      Cons

      Extremely poor pay Little opportunity for advancement Oppressive timekeeping policies PTO blackouts Nepotism nepotism nepotism Inept management "Send the KB" support, not solving problems Barbaric KPIs (45 second ACW for $18/hr) multiple live chats

      avatar
      BigCommerce Response
      1y
      Thank you for taking the time to provide feedback. In order for us to learn more about your experience and how we can improve, please reach out to us at ta@bigcommerce.com if you have any further feedback.
      2.0
      Dec 3, 2024

      Lots of leadership changes, tumultuous place to work with great people

      Marketing manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great, hard working and passionate coworkers. Really genuinely nice folks here.

      Cons

      Lack of leadership focus Constant layoffs (3 in 3 years) Worrisome financials

      avatar
      BigCommerce Response
      1y
      Thank you for taking the time to provide feedback. In order for us to learn more about your experience and how we can improve, please reach out to us at ta@bigcommerce.com if you have any further feedback.
      1.0
      Nov 24, 2024

      No more a Product company

      Channel partner manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - new leadership SVPs with zero experience in the domain - CEO hired to fire people - SvPs hired with bad track record

      Cons

      - great culture till Nov 2024 - great leaders in form of VP’s till Nov 2024 -

      avatar
      BigCommerce Response
      1y
      Thank you for taking the time to provide feedback. In order for us to learn more about your experience and how we can improve, please reach out to your HRBP.
      Viewing 40 - 42 of 479 Reviews
      Related searches: BigCommerce jobs | BigCommerce salaries | BigCommerce benefits | BigCommerce interviews
      ReviewsBigCommerce reviews

      Glassdoor has 513 BigCommerce reviews submitted anonymously by BigCommerce employees. Read employee reviews and ratings on Glassdoor to decide if BigCommerce is right for you.