Does BigCommerce pay their employees well?

According to anonymously submitted Glassdoor reviews, BigCommerce employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at BigCommerce. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at BigCommerce?

67% of BigCommerce employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated BigCommerce 3.9 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at BigCommerce?

Technical Support Representative (19) , Software Engineer (17) , Technical Support Ninja (13) , Senior Software Engineer (10) , Marketing (9) , Sales Development Representative (SDR) (9) , Account Executive (8) , Customer Success Manager (8) , Manager (8) , Technical Support (7) , Sales (6) , Tech Support Representative (6) , Product Support Engineer (5) , Technical Support Specialist (5) , Customer Success Manager (CSM) (4)

What are the pros of working at BigCommerce according to real employee reviews?

"Great people with a desire to strategize and scale as BC continues to grow." ((in 81 reviews)); "good benefits and work policies" ((in 32 reviews)); "Great company to work for with competitive pay" ((in 29 reviews)); "The majority of the team is great." ((in 26 reviews)); "Such a great company, amazing managers, crew, and team." ((in 11 reviews))

What are the cons of working at BigCommerce according to real employee reviews?

"6. Can't book off PTO due to business need because of management constantly hiring ppl who just leave once they see how pathetic and ridiculous the company operates." ((in 18 reviews)); "No direction and continuous layoffs.If you are looking of such an environment then go ahead and join this company!!" ((in 17 reviews)); "From team manager to senior leadership" ((in 11 reviews)); "Weird company structure full of nepotism." ((in 8 reviews)); "No 401k match (although they may now)" ((in 8 reviews))

What are employees saying about BigCommerce layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about BigCommerce layoffs and their outlook for job security at BigCommerce in 2026.

What are the top reviewed BigCommerce locations?

Austin , San Francisco , Charlotte , Dallas , Texas City , Cleveland , Los Angeles , Miami

BigCommerce reviews

3.7

67% would recommend to a friend

(479 total reviews)

Travis Hess

46% approve of CEO

48% positive business outlook

Ratings by demographic groups

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BigCommerce has an employee rating of 3.7 out of 5 stars, based on 479 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BigCommerce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

479 reviews

5.0

Nov 6, 2012

Finally, a company that treats its employees like people and stays true to its values

Technical support ninja

Recommend

CEO approval

Business Outlook

Pros

Fantastic benefits, senior management that actually listens to you, a great work environment, every employee is competent, everyone actually lives out our culture and mission statement.

Cons

None, I've looked, and I can't find anything bad to say about this company.

5.0

Oct 19, 2012

The absolute best environment in which I've had the opportunity to work.

Technical support ninja

Recommend

CEO approval

Business Outlook

Pros

An amazing culture. Total transparency from the executive team on down, and management that commends hard work, gives credit when due, and rewards employees accordingly. An exciting company to be around.

Cons

We're a bit cramped in our current office, but we will be moving to larger facilities soon.

5.0

Aug 28, 2012

This is an exceptional company to work for, go out of your way to join this team!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Fantastic culture, rapid growth, excellent team, dynamic industry, awesome opportunities. High energy environment full of people who are very passionate about the company and our clients.

Cons

If you're looking for a regular, steady, boring 9-5 job this is not the right place for you...

Viewing 475 - 477 of 479 Reviews

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BigCommerce

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Finally, a company that treats its employees like people and stays true to its values

The absolute best environment in which I've had the opportunity to work.

This is an exceptional company to work for, go out of your way to join this team!

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