Does BigCommerce pay their employees well?

According to anonymously submitted Glassdoor reviews, BigCommerce employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at BigCommerce. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at BigCommerce?

67% of BigCommerce employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated BigCommerce 3.9 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at BigCommerce?

Technical Support Representative (19) , Software Engineer (17) , Technical Support Ninja (13) , Senior Software Engineer (10) , Marketing (9) , Sales Development Representative (SDR) (9) , Account Executive (8) , Customer Success Manager (8) , Manager (8) , Technical Support (7) , Sales (6) , Tech Support Representative (6) , Product Support Engineer (5) , Technical Support Specialist (5) , Customer Success Manager (CSM) (4)

What are the pros of working at BigCommerce according to real employee reviews?

"Great people with a desire to strategize and scale as BC continues to grow." ((in 80 reviews)); "Great benefits" ((in 31 reviews)); "Great company to work for with competitive pay" ((in 27 reviews)); "Great work/life balance" ((in 23 reviews)); "Career growth & opportunity" ((in 13 reviews))

What are the cons of working at BigCommerce according to real employee reviews?

"No direction and continuous layoffs.If you are looking of such an environment then go ahead and join this company!!" ((in 18 reviews)); "6. Can't book off PTO due to business need because of management constantly hiring ppl who just leave once they see how pathetic and ridiculous the company operates." ((in 16 reviews)); "No 401k match (although they may now)" ((in 10 reviews)); "Weird company structure full of nepotism." ((in 7 reviews)); "Lack of communication and clear expectations." ((in 7 reviews))

What are employees saying about BigCommerce layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about BigCommerce layoffs and their outlook for job security at BigCommerce in 2026.

What are the top reviewed BigCommerce locations?

Austin , San Francisco , Charlotte , Dallas , Texas City , Cleveland , Los Angeles , Miami

BigCommerce reviews

3.7

67% would recommend to a friend

(479 total reviews)

Travis Hess

46% approve of CEO

48% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (479 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

BigCommerce has an employee rating of 3.7 out of 5 stars, based on 479 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BigCommerce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

479 reviews

2.0

Mar 13, 2025

Demoralizing environment

Senior product marketing manager

Recommend

CEO approval

Business Outlook

Pros

Amazing Product Moving into a great new HQ location

Cons

C-suite leadership overall is lacking since the old CEO, CMO and COO left. New leadership is more concerned about padding their own pockets with high salary and bonuses while giving most employees less that a 2% wage increase in 2025. Layoff in November removed 90% of marketing's top performers and then leadership did another round of cutting in March. It is becoming a nepotism playground with new hires all being friends. Little to no internal growth (only get promoted now if you threaten to leave) and promotions not going to top performers. AI operations management is a said to be important but virtually no existent even though there is someone in seat to run it. Relationships between the Operations team and the Marketing team is toxic which makes it very hard to be successful.

BigCommerce Response

1y

Thank you for taking the time to provide feedback. In order from us to learn more about your experience and how we can improve, please feel free to reach out to your HRBP.

2.0

Nov 10, 2024

Too many changes yet never any positive results

Marketing

Recommend

CEO approval

Business Outlook

Pros

Work life balance was ideal

Cons

Lack of direction! They also don't practice what they preach. Employees yearn to be heard but nobody listens. 3 layoffs back to back.

BigCommerce Response

1y

Thank you for taking the time to provide feedback. In order for us to learn more about your experience and how we can improve, please reach out to us at ta@bigcommerce.com.

1.0

Jan 26, 2024

Stay away

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

Co-workers were great. Made several long-lasting friendships.

Cons

Horrible upper management. Lay-offs once a year. Sheisty business practices.

BigCommerce Response

2y

Thank you for taking the time to provide feedback. We’d love to learn more about your experience and how we can improve! Please email us at ta@bigcommerce.com if you have any further feedback.

Viewing 58 - 60 of 479 Reviews

Top companies for "Compensation and Benefits" near you

Cisco

4.0★Compensation & Benefits

Capgemini

3.7★Compensation & Benefits

Salesforce

4.3★Compensation & Benefits

ADP

3.5★Compensation & Benefits

BigCommerce

BigCommerce reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Demoralizing environment

Too many changes yet never any positive results

Stay away

Top companies for "Compensation and Benefits" near you

BigCommerce reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Top companies for "Compensation and Benefits" near you

BigCommerce reviews FAQs