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BigCommerce

Now known as Commerce

Engaged Employer

BigCommerce reviews

3.7

67% would recommend to a friend

(479 total reviews)
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Travis Hess

46% approve of CEO

48% positive business outlook

BigCommerce has an employee rating of 3.7 out of 5 stars, based on 479 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BigCommerce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

479 reviews
1.0
Dec 9, 2021

Avoid

Recommend
CEO approval
Business Outlook

Pros

Toxic experience. Do not recommend.

Cons

High stress. No resources. No support.

4.0
Apr 30, 2021

Solid

Recommend
CEO approval
Business Outlook

Pros

Since the engineering organization is so large (200+ people), a lot of your experience here will likely depend heavily on the team you work on. Mine has been fantastic, with a stellar manager with a 'servant leader' approach and kind, funny, skilled teammates who support each other and help each other grow. Every interaction I've had with people up the chain in the department has also been very positive. What I've seen of the technical infrastructure in my year here has been impressive, and there's a team dedicated to helping improve the tooling used by the developers. Although I haven't worked for an organization of this size before, what's provided on this front seems way above average. Senior members of both my team and others are generally very accessible, and I have regular time on the calendar with my team lead engineer and the director in addition to 1-1s with my direct manager. Communication-wise, the organization seems to have adopted really well to working fully remote. There's a clear path for advancement in the organization, with specific benchmarks for reaching the next level and regular discussion of them. Because of the rapid growth of the team, it seems realistic to be promoted within a reasonable timeframe if that's your goal. Management seems pretty engaged in keeping the engineering staff happy, and they've done some nice light-touch stuff with sending out occasional gifts and such. Small things but they set a nice tone. We've also had twice-a-year hackathons that have been a great way to connect with engineers outside our immediate teams and stretch our technical wings.

Cons

A couple parts of the hiring process were a little shady. My offer included stock options but the recruiter refused to tell me the total number of shares outstanding. Very odd signal to send that you think I'm start enough for a six figure technical job but dumb enough to fall for a trick like that. I ended up getting the information elsewhere and it's moot for others now that they're public, but a bit of a weird start. They also sent me an expansive noncompete weeks after I'd signed the offer letter - this could have killed the deal altogether but I ended up just signing it as it didn't look enforceable anyway. They allow for early exercise of options, which is great for tax management, but it took almost four months to get it done (in the nick of time). The people I dealt with on the compensation team were all very friendly and apologetic, so it seems like more of a matter of broken/cumbersome processes than anything else. The communication around Covid-19 and return to office policies has been awful. For six months straight, an update would be sent on one of the last days of the month indicating the office would be closed the following month, with no further information on plans past that time frame. The culture in the Austin and SF offices is extremely woke. It usually doesn't affect people's work too much, and of course this could also be neutral or a pro depending on your outlook.

3.0
Oct 29, 2018

Not bad

Recommend
CEO approval
Business Outlook

Pros

People, food, location, collaboration, value

Cons

Most positions there could be done remotely, but not an option.

Viewing 73 - 75 of 479 Reviews

Glassdoor has 513 BigCommerce reviews submitted anonymously by BigCommerce employees. Read employee reviews and ratings on Glassdoor to decide if BigCommerce is right for you.