Does BigCommerce pay their employees well?

According to anonymously submitted Glassdoor reviews, BigCommerce employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at BigCommerce. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at BigCommerce?

67% of BigCommerce employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated BigCommerce 3.9 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at BigCommerce?

Technical Support Representative (19) , Software Engineer (17) , Technical Support Ninja (13) , Senior Software Engineer (10) , Marketing (9) , Sales Development Representative (SDR) (9) , Account Executive (8) , Customer Success Manager (8) , Manager (8) , Technical Support (7) , Sales (6) , Tech Support Representative (6) , Product Support Engineer (5) , Technical Support Specialist (5) , Customer Success Manager (CSM) (4)

What are the pros of working at BigCommerce according to real employee reviews?

"Great people with a desire to strategize and scale as BC continues to grow." ((in 79 reviews)); "Good benefits with RSU incentives" ((in 31 reviews)); "Great company to work for with competitive pay" ((in 26 reviews)); "The majority of the team is great." ((in 24 reviews)); "Great work/life balance" ((in 23 reviews))

What are the cons of working at BigCommerce according to real employee reviews?

"No direction and continuous layoffs.If you are looking of such an environment then go ahead and join this company!!" ((in 18 reviews)); "6. Can't book off PTO due to business need because of management constantly hiring ppl who just leave once they see how pathetic and ridiculous the company operates." ((in 16 reviews)); "No 401k match and average alternative benefits." ((in 11 reviews)); "Weird company structure full of nepotism." ((in 7 reviews)); "Lack of communication and clear expectations." ((in 7 reviews))

What are employees saying about BigCommerce layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about BigCommerce layoffs and their outlook for job security at BigCommerce in 2026.

What are the top reviewed BigCommerce locations?

Austin , San Francisco , Charlotte , Dallas , Texas City , Cleveland , Los Angeles , Miami

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BigCommerce

Now known as Commerce

BigCommerce reviews

3.7

67% would recommend to a friend

(479 total reviews)

Travis Hess

46% approve of CEO

48% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.9

Work/Life balance

3.8

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.2

Senior management

BigCommerce has an employee rating of 3.7 out of 5 stars, based on 479 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BigCommerce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

479 reviews

5.0

Mar 9, 2024

Good culture

Senior customer success executive

Recommend

CEO approval

Business Outlook

Pros

Bonus and salary Company culture Team support

Cons

Team structure was unclear during my time but no real impact

BigCommerce Response

Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you enjoyed your experience here. If you have any further feedback to share please email us at ta@bigcommerce.com.

4.0

Mar 4, 2024

Good overall

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Good culture, good people, flexible working arrangements.

Cons

Very busy and some lead lack of management experience.

BigCommerce Response

Thank you for taking the time to provide feedback, we appreciate your input! If you have any further feedback to share please email us at ta@bigcommerce.com.

3.0

Feb 27, 2024

Meh.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Offered some legitimate foundations for starting a career and contributing to something cool when it was smaller.

Cons

The culture, values, and general human decency suffered tremendously once it outgrew itself, and senior management and leadership lost all credibility for more reasons than I can list here. The company just completely stopped caring about the people who actually make it work and fuel the growth.

BigCommerce Response

Thank you for taking the time to provide feedback. In order from us to learn more about your experience and how we can improve, please reach out to us at ta@bigcommerce.com if you have any further feedback.

Viewing 85 - 87 of 479 Reviews

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