Does BigCommerce pay their employees well?

According to anonymously submitted Glassdoor reviews, BigCommerce employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at BigCommerce. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at BigCommerce?

67% of BigCommerce employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated BigCommerce 3.9 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at BigCommerce?

Technical Support Representative (19) , Software Engineer (17) , Technical Support Ninja (13) , Senior Software Engineer (10) , Marketing (9) , Sales Development Representative (SDR) (9) , Account Executive (8) , Customer Success Manager (8) , Manager (8) , Technical Support (7) , Sales (6) , Tech Support Representative (6) , Product Support Engineer (5) , Technical Support Specialist (5) , Customer Success Manager (CSM) (4)

What are the pros of working at BigCommerce according to real employee reviews?

"Great people with a desire to strategize and scale as BC continues to grow." ((in 79 reviews)); "good benefits and work policies" ((in 34 reviews)); "Great company to work for with competitive pay" ((in 25 reviews)); "Good work life balance if you push for it" ((in 22 reviews)); "Leadership is focused on making this company the best it can be." ((in 13 reviews))

What are the cons of working at BigCommerce according to real employee reviews?

"6. Can't book off PTO due to business need because of management constantly hiring ppl who just leave once they see how pathetic and ridiculous the company operates." ((in 20 reviews)); "unexpected layoffs right before Christmas holidays after giving assurance that the company is doing ok." ((in 17 reviews)); "No 401k match and average alternative benefits." ((in 10 reviews)); "Weird company structure full of nepotism." ((in 7 reviews)); "Lack of communication and clear expectations." ((in 7 reviews))

What are employees saying about BigCommerce layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about BigCommerce layoffs and their outlook for job security at BigCommerce in 2026.

What are the top reviewed BigCommerce locations?

Austin , San Francisco , Charlotte , Dallas , Texas City , Cleveland , Los Angeles , Miami

BigCommerce reviews

3.7

67% would recommend to a friend

(479 total reviews)

Travis Hess

46% approve of CEO

48% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

BigCommerce has an employee rating of 3.7 out of 5 stars, based on 479 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BigCommerce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

479 reviews

3.0

Apr 27, 2022

Great place to work! Payroll-related departments are the wild west.

Sales associate

Recommend

CEO approval

Business Outlook

Pros

At BigCommerce you will find stellar training, health benefits, the BEST coworkers, and an ideal place to grow. The leadership on the sales team is above and beyond any expectations one could have - on every front.

Cons

Experienced many major and minor payroll errors. When irregularities are pointed out, everyone is eager to help- but in the end incorrect payroll/ commission errors cost the company twice. Overall the communication when an errors happen should be more formalized/transparent, to be more in line with the company values.

5.0

Apr 26, 2022

Great Company and People but...

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great people and product. There is a sense that your management team actually cares about your wellbeing.

Cons

Benefits could be better. Health insurance is subpar (even with multiple options), no 401k matching, not a lot of holidays.

4.0

Apr 19, 2022