Billtrust reviews

3.5

60% would recommend to a friend

(402 total reviews)
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Grant Halloran

70% approve of CEO

52% positive business outlook

Billtrust has an employee rating of 3.5 out of 5 stars, based on 402 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Billtrust employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

402 reviews
3.0
Aug 18, 2016

A Decent Company, not without it's share of problems

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Overall, Billtrust is a decent company to work for. You've got a great group of employees - many who genuinely care for each other and will take interest in you and your success. There's a lot of perks to working here, including catered meals regularly, many organized activities, and the freedom to do the job you are hired to do. There's a decent benefits package - if you are looking for single benefits, with Medical & Dental paid for by the company (as of June 2016). The 401k match could be better.

Cons

Much of the leadership team is focused only on themselves, and not the business. As an example, the head of HR cares only about making themselves look good and really doesn't put too much stock in the employees or their needs/concerns - unless it's something that they will directly benefit from. Despite having "No Sacred Cows" as one of the core values, more often than not ideas get struck down because "it's the way things are done" or "We're just trying to check off some boxes". They have difficulty unifying the company, as it continues to grow throughout the US, many employees in offices that are not located at the main office in NJ (BT 100) often feel like they don't mean as much to the company and that they don't get listened to. This statement includes the employees located in the BT 300 Office in NJ, where the team members are heard describing themselves as "Second Class Citizens" in the Billtrust Corporate Community. Teams in the BT100 office are allowed to participate in activities, but if groups in any of the other offices attempt to coordinate an activity, they get their hands slapped for not including other offices.

1.0
Jul 23, 2016

"Smoke and Mirrors"

Recommend
CEO approval
Business Outlook

Pros

The people with whom I work directly, the people who actually do the work that powers the product lines, are really great and a joy to work with on a day-to-day basis. They respect and help each other which helps in such a stressful work environment.

Cons

The executive level (CEO, CTO, Exec. V.P.'s etc.), and upper management are evolving into a clique who see the profits of the company as the only goal to reach. They are making decisions and implementing policies that are creating a toxic work environment. Example: the company just relocated from central Denver to an office near DIA - with complete disregard for the negative consequences this would have on the employees whose commute it would impact. The executives are fostering an environment that rewards backbiting, secrecy and deceit while punishing honesty and forthrightness. Their growing disdain for constructive criticism and advice from subordinates below (those of us in the trenches), is beginning to lead to attrition among the rank and file. Skilled and talented people are leaving to seek healthier, more accepting environments in which to grow their careers.

5.0
Jun 16, 2016

Professional Services Team

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I have worked at Billtrust for the past three years in Hamilton, NJ and couldn't speak higher about the culture and the people I work with. Everyone in the Professional Services department is passionate about their job and gives incredible effort to get the job done. There are no islands in the department and people expect questions, and collaboration to get clients live. The direct management team is very responsive to team members needs and is very willing to work with us on flexibility to work from home at times. There are no taboo subjects and open communication is not only welcome it is expected between team members their managers. Overall, I find Billtrust to be a great place to work, and will continue to recommend and refer people to join us. We are growing extremely rapidly which gives a lot of opportunity to grow in your career if you are hard working and willing to put in the time.

Cons

Billtrust is very fast paced. Like most growing companies a 40 hour work week is not enough time to perform your job at a high level. People looking at Billtrust must be a go-getter or you will quickly fall behind the rest of your teammates. Unfortunately, what comes with rapid growth is priorities change consistently. If you are not great with change and going with the flow this can be a difficult place to work.

Viewing 367 - 369 of 402 Reviews

Glassdoor has 435 Billtrust reviews submitted anonymously by Billtrust employees. Read employee reviews and ratings on Glassdoor to decide if Billtrust is right for you.