Billtrust reviews

3.5

60% would recommend to a friend

(402 total reviews)
avatar

Grant Halloran

70% approve of CEO

52% positive business outlook

Billtrust has an employee rating of 3.5 out of 5 stars, based on 402 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Billtrust employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

402 reviews
2.0
Oct 10, 2025

Culture and Policies Don’t Match the Hype

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company markets itself well and presents a compelling vision during the interview process. Remote work policy is a huge pro. Some individual team members are helpful and exhibit strong values.

Cons

In my first couple of months, three upper management roles were replaced, and a large number of newly hired employees (brought on for newly proposed roles) were suddenly let go. It created a chaotic, unstable atmosphere and sent a clear message that leadership decisions were reactive and short-sighted. The so-called "unlimited PTO" is misleading. Though the company claims employees take off around four weeks annually, I took two days off in six months. When I requested three more, I was also told that though PTO is open, it's not unlimited, and I should pay closer attention to how much PTO I am taking. I was also told that senior team members had priority and I’d have to cover... despite those same team members already taking many weeks of PTO. The culture is far from the collaborative and open environment they advertise. Most employees seem overworked, disengaged, and burned out. There’s an unspoken “keep your head down” mentality, and casual conversation or connection is met with discomfort or even annoyance. It genuinely feels like that attitude trickles down from leadership. Morale is low, and it’s clear people are just trying to get through the day. Upper management is micro-managing and not allowing employees to own their work, which has resulted in a lower quality output on all fronts due to employees not being given the opportunity to put their expertise to use. Any sense of camaraderie or team spirit is minimal at best. But it's hard to have team spirit when everyone's roles are reduced, every move they make is monitored, and the company doesn't deliver on its promises for work-life balance, PTO, and company culture.

2.0
Mar 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Good product Knowledgeable support staff

Cons

AVOID Billtrust High turnover Very few reps are making their quota Micro-management to the nth degree. Every call is recorded and diagnosed No equity

1.0
Aug 7, 2024

High Turnover Kills Strategy

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Sharp sales team that continues to win with great customer relationships

Cons

In three years I had 9 different managers. Executive leadership keeps changing. Constant changes in leadership led to a lack of strategy and innovation. Great people keep leaving voluntarily or otherwise.

Viewing 49 - 51 of 402 Reviews

Glassdoor has 435 Billtrust reviews submitted anonymously by Billtrust employees. Read employee reviews and ratings on Glassdoor to decide if Billtrust is right for you.