Pros
Depending on your department, it is a fun environment to do work. We are all business when it comes to our guests (being polite and courteous while providing top-notch hospitality), but we also can laugh and have time to decompress with our co-workers behind the scenes. I love the benefits of being able to preview exhibits, walk around the estate, comp tickets every quarter, employee dinners and celebrations. Most of the departments I have worked in, the people have been amazing to work with and I have looked forward to seeing daily. I also have a lot more work/life balance with this company than others I have worked with in the past. I have had events, etc. outside of work on several occasions and I have received a lot of support from my work peers.
Cons
Salaries are on par with Asheville, but Asheville's cost of living is a lot higher than what everyone is paying. All of Asheville needs a reboot in this area. This has been a drawback for a long time now for all people who actually live and work in Asheville.
Sometimes things take too long to implement. We have surveys to see what can be improved for the company for employees almost every year. There are lots of great ideas and suggestions produced at that time. The implementation can take years at times due to copious amounts of meetings about the suggestions.