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      Biltmore Estate

      Engaged Employer

      Biltmore Estate reviews

      3.9

      77% would recommend to a friend

      (343 total reviews)

      Bill Cecil Jr.

      85% approve of CEO

      70% positive business outlook

      Ratings by demographic groups

      Biltmore Estate has an employee rating of 3.9 out of 5 stars, based on 343 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Biltmore Estate employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

      Reviews by job title

      343 reviews
      3.0
      Nov 12, 2018

      You must take a Vow of Poverty to work for the Biltmore Company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      You will love your coworkers. It is a pretty place to work.

      Cons

      You can make more money working at a fast food restaurant and will actually deal with fewer guests. Also you will not be required to know a ton of information about an estate, family, grounds, history, programs and products offered. Furthermore you will not be expected to give gracious hospitality 100% of the time. Save yourself the trouble and get a job at Chick fils a, you will make more money and will be less stressed out.

      2.0
      Nov 30, 2015

      Wonderful coworkers/supervisors... clueless upper management

      Winery associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      I had been trained in almost everything regarding the winery, and they are pretty willing to train you in something new if you press for it. The company offers some wonderful perks, and it's truly a beautiful place of work. I worked at the winery, where almost every coworker feels like a family. The best people I've ever had the pleasure of working with. I can't speak for other departments, but the winery was excellent with schedule flexibility and I couldn't have imagined a better part-time job through college. Overall, the manager/supervisor/underling relationship was pretty decent as well. The paid once-a-month wine meetings were a blast.

      Cons

      The expectations and workload of everyone are pretty heavy given the level of pay. It is EXTREMELY, EXTREMELY hard to move up or even get recognized given the 100+ very capable, educated, awesome staff. They pay 9 an hour, and wonder why turnovers are enormous given you are on your feet practically yelling at the top of your lungs (due to the volume level of the room) for 8 hours a day, while also having no room to break for a bathroom if you were to need it without being dismissed. That sounds minor, but when it gets crazy during weekends or holidays (especially Nov-Dec), forget it. Sometimes supervisors spend too much time in the office rather than helping when we were short staffed. I wouldn't wish this job on anyone under 30. You don't get paid holiday pay, which is especially insulting given the inherent expectation of working holidays. Granted, much of this is of the fault of upper level management, who appear to be clueless as to the struggles of the winery, and only to pile more and more on with a new hotel being built. They have the money, they just don't care. They will always let WAY too many people on to the Estate during Christmas at Biltmore at the expense of the employees AND guests. It's all about the money and they don't care.Com

      3.0
      Jun 12, 2015

      beware of overtime.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Beautiful place to work. Couldn't be surrounded by more beauty than you are there.

      Cons

      They will expect you to work overtime during busy season but they dont' pay you overtime. They bank the hours for slow seasons. Fine if you are OK with that except that they don't make it optional and they do it illegally. They book the time as regular hours instead of time and a half. IE: work 50 hours during busy season, the normal job would pay you time and a half for the 10 you worked overtime. Biltmore books the 10 hours and during slow season you work 30 hours but they pay you for 40. They should book it as 15 hours. They rip hundreds of employees out of overtime pay. Also if you work ON the estate, you can get stuck in tourist traffic (even if not tourist traffic, the drive onto the estate can take 15-20 minutes after you turn off the public roads) and you don't get paid for any of this commute time.

      avatar
      Biltmore Estate Response
      11y
      We value feedback from all of our employees, and have forwarded this comment to our leadership team. After further investigation, we believe that the statements regarding overtime are not factual and do not accurately describe Biltmore's timekeeping and payroll policies, procedures, or systems. We encourage the sharing of concerns and appreciate the opportunity to discuss further at your convenience.
      Viewing 4 - 6 of 343 Reviews
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      ReviewsBiltmore Estate reviews

      Glassdoor has 387 Biltmore Estate reviews submitted anonymously by Biltmore Estate employees. Read employee reviews and ratings on Glassdoor to decide if Biltmore Estate is right for you.