Is Blackbaud a good company to work for?

Blackbaud has an overall rating of 3.2 out of 5, based on over 1,799 reviews left anonymously by employees. This rating has decreased by 9% over the last 12 months. 54% of employees would recommend working at Blackbaud to a friend and 42% have a positive outlook for the business. The best reviews about Blackbaud have been left by employees working as Intern , Director and Sales Development Representative (SDR) .

Does Blackbaud pay their employees well?

According to anonymously submitted Glassdoor reviews, Blackbaud employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Blackbaud. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Blackbaud?

54% of Blackbaud employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Blackbaud 3.8 out of 5 for work life balance, 3.5 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Blackbaud?

Account Executive (107) , Software Engineer (35) , Senior Software Engineer (30) , Senior Account Executive (29) , Project Manager (26) , Customer Success Manager (25) , Customer Support Analyst (25) , Director (25) , Customer Support (24) , Manager (23) , Sales (23) , Business Analyst (20) , Consultant (20) , Customer Support Associate (19) , Sales Development Representative (SDR) (16)

What are the pros of working at Blackbaud according to real employee reviews?

"I'm surrounded by intelligent people that are passionate about their careers and are overall great people." ((in 195 reviews)); "Good benefits and resume builder" ((in 131 reviews)); "Flexible and great culture." ((in 111 reviews)); "Company is very flexible and works with their employees to have a good work/life balance." ((in 84 reviews)); "Coworkers are great and make it worth the stress." ((in 43 reviews))

What are the cons of working at Blackbaud according to real employee reviews?

"Pay is low and hard to get raises over cost of living" ((in 95 reviews)); "Change management is poor at best." ((in 78 reviews)); "Senior leadership get in the way of actual work." ((in 56 reviews)); "Salary is low for the job" ((in 38 reviews)); "Managers haven’t all been in the role before so unable to truly help sell or understand how to close deals start to finish" ((in 37 reviews))

What are employees saying about Blackbaud layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Blackbaud layoffs and their outlook for job security at Blackbaud in 2026.

What are the top reviewed Blackbaud locations?

Charleston , Austin , Daniel Island , Indianapolis , Cambridge , Dallas , San Diego , New York , Plano , Mount Pleasant , Atlanta , Charlotte , Washington , Woodbridge , Chicago , Saint Paul , Bedford , Boston , Minneapolis , Denver , Remote , Emeryville , San Francisco , Orlando , North Charleston , South Plainfield , Kansas City , Greensboro , Raleigh , Greenfield

Blackbaud reviews

3.2

54% would recommend to a friend

(1,714 total reviews)

Michael Gianoni

57% approve of CEO

42% positive business outlook

Ratings by demographic groups

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Blackbaud has an employee rating of 3.2 out of 5 stars, based on 1,714 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Blackbaud employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews

4.0

Feb 4, 2026

Great colleagues, questionable company

Project manager

Recommend

CEO approval

Business Outlook

Pros

All of my colleagues are great. My boss is great. Work life balance is amazing. Strong PTO.

Cons

Salary is fine, promotions are almost non-existent. Lay offs are frequent. Not sure the company is headed in a great direction.

Blackbaud Response

4mo

We’re so glad to hear you’ve had a positive experience with your colleagues and leader. We work hard to foster a supportive environment where people can thrive, maintain a healthy work–life balance, and take advantage of strong PTO benefits. We understand that career growth and organizational stability are important. While experiences can vary, we’re continuously evolving our talent processes and long‑term strategy to create more opportunities and clarity for employees. Feedback like yours helps us understand where we can continue improving.

3.0

Jan 29, 2026

Great Global Leadership but Serious Concerns With Domestic People Management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Exceptional Global Leadership: The global leadership team is one of the strongest reasons I enjoy working at Blackbaud. They are supportive, empathetic, approachable, and genuinely invested in employees’ growth and well‑being. They encourage us to speak our mind. Hybrid Work Policy: The hybrid working model is highly appreciated. It provides flexibility and helps employees maintain a healthy work–life balance. Healthy Work Culture (Globally): There is minimal to no micromanagement from global managers. Employees have the freedom to work independently, share ideas, and contribute meaningfully without unnecessary pressure.

Cons

Domestic People Management Concerns: Recently, the domestic people management team has created an environment that feels misaligned with Blackbaud’s global culture. Their approach lacks empathy, and many employees feel unheard and unsupported. New Leave Policy Issues: A new leave structure was introduced where leave balances are not provided upfront; instead, employees accrue leave month‑by‑month. This change feels restrictive and has been perceived by employees as discouraging the use of earned leaves. The reasoning provided — preventing employees from taking more leaves early in the year — feels unreasonable and dismissive of employees’ legitimate work‑life needs. Work‑from‑Home Restrictions: Although Blackbaud officially offers a hybrid arrangement, additional WFH requests are frequently denied, especially for employees outside Hyderabad. These rejections are often justified using “statutory” reasons, which do not seem to apply consistently across the organization. Global teams do not face these limitations, creating a sense of inequality and inconsistent employee experience.

Blackbaud Response

4mo

Thank you for taking the time to share such a thoughtful review. We’re thrilled to hear that your experience with Blackbaud’s global leadership team has been so positive. It’s great to know that you feel supported, encouraged, and empowered to speak your mind—this is exactly the kind of environment we strive to create. Thank you again for highlighting what’s working well and for sharing where we can grow. Reviews like yours help us strengthen our culture and uphold the values that make Blackbaud a great place to work.

1.0

Jan 28, 2026

Nose dive

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Remote working is very good

Cons

Is it still 2005? Seems like here.

Viewing 28 - 30 of 1,714 Reviews

Jobs at Blackbaud

Financial Edge Customer Support, Senior Specialist

Principal Growth Marketer

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Senior Manager, Threat Detection and Response

Blackbaud

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Great colleagues, questionable company

Great Global Leadership but Serious Concerns With Domestic People Management

Nose dive

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