Blackbaud reviews

Management has no idea what's going on on the ground and are completely oblivious as to what needs to be done. The pay is pretty low for the market, and the work/life balance has gone from great to terrible. With the constant lay-offs and management's ability to never get anything done the Professional Services department here is sinking fast. It's best to abandon ship and get out now.

With multiple acquisitions the culture has changed. Feeling like management wants the professional services team to be more like a Big 6 consulting firm than a product company with value add services. Part of the challenge is that the Blackbaud CRM product requires so much in services that services are a large portion of company revenue. That being the case....there is pressure to push margins up on services so they don't drag the company margins down. If you look at most software companies the services are a much smaller portion of revenue and product companies will take lower services margins to focus on product sales, partner enablement and customer success. But Blackbaud can't afford to do that with the product / services mix. This results in a push to make the professional services team feel a lot more like a large system integrator with higher margins and that was not the culture many signed up for in years past. Higher utilization targets, some would say unrealistic, are causing morale challenges.