Blackbaud reviews

3.2

55% would recommend to a friend

(1,717 total reviews)
avatar

Michael Gianoni

58% approve of CEO

44% positive business outlook

Blackbaud has an employee rating of 3.2 out of 5 stars, based on 1,717 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Blackbaud employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Jan 7, 2018
Recommend
CEO approval
Business Outlook

Pros

To be employed, less responsibility than we previously had, a lot of structure, 20 paid days off to start, holidays off and allowed to be remote.

Cons

I used to work for a company that was bought by Blackbaud. In the original company I managed clients. I felt valued by them, the team of Account Managers valued me and my immediate bosses seemed to care a lot about me. Since the purchase, I have been assigned to Managers that don’t care about the individual, they are super fake (showing an interest in the new team that they have known prior to the purchase but never interacted with! They communicate all these positive comments like we are kids in the internal communicator for other to see but it comes off so fake), they are micro managers, turned all of good things about the job into a call center environment, everyone is miserable, the goal is to answer calls instead of client satisfaction and the new job feel so minor compared to before. No one wants to go from managing clients to working in a very strict call center. This isn’t the job I signed up to do. We don’t even have a holiday party anymore. So many violations, such as being told that you can go to the bathroom as you need to because you have to wait for a specific time. They even have us creating a knowledge base that tells our replacements how to do our super simplified jobs. Current employees are looking for new jobs desperately to get out of this environment.

2.0
Feb 23, 2017

Enterprise business space a hot mess

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote availability; excellent benefits and incentives!

Cons

constant re-orgs. approximately 1 re-org every 6 months does not allow for any employee to firmly grasp each new role. business is dropping rapidly as a result of poor ability to deliver on contracted word.

2.0
Feb 23, 2016

Glad I Left

Recommend
CEO approval
Business Outlook

Pros

I became a Blackbaud employee by way of acquisition and the few Blackbaud individuals I met were decent people.

Cons

The culture change was dramatic. The customer sensitivity, employee appreciation, and general vibe was a big disappointment.

Viewing 130 - 132 of 1,717 Reviews

Glassdoor has 1,802 Blackbaud reviews submitted anonymously by Blackbaud employees. Read employee reviews and ratings on Glassdoor to decide if Blackbaud is right for you.