Blackbaud reviews

With multiple acquisitions the culture has changed. Feeling like management wants the professional services team to be more like a Big 6 consulting firm than a product company with value add services. Part of the challenge is that the Blackbaud CRM product requires so much in services that services are a large portion of company revenue. That being the case....there is pressure to push margins up on services so they don't drag the company margins down. If you look at most software companies the services are a much smaller portion of revenue and product companies will take lower services margins to focus on product sales, partner enablement and customer success. But Blackbaud can't afford to do that with the product / services mix. This results in a push to make the professional services team feel a lot more like a large system integrator with higher margins and that was not the culture many signed up for in years past. Higher utilization targets, some would say unrealistic, are causing morale challenges.

Work life balance is terrible. You will be expected to bill no less than 35 hrs per week and will be punished (i.e. no upward movement) unless you exceed this mark. Very little recognition for a 'job well done'. Do not expect any pats on the back, you will be treated like a resource and not a teammate or partner High turnover rate due to burnout and lack of opportunities for growth No clear metrics for roles; promotions are subjective at best Charleston office definitely hires a template employee - fit the mold or you will be out of the door within a year or two Pay is not competitive with national averages