- The work in Professional Services, Product Support, and other areas can be very stressful.
- Almost never enough billable hours needed to meet project deliverables (see "promising impossible timelines" and "poor project scoping" in another reviewer's comments)
- Please read what an earlier reviewer said about Blackbaud's new application architecture. The new platform essentially places the bulk of software application logic in the SQL Server database instead of a true application logic layer. Multi-tiered application architecture became the standard many years ago.
- In Professional Services, the compensation bonus "plans" are just sad. They really are.
An earlier reviewer nailed it: "The problem is that the company constantly changes the bonus plans seemingly making them good, then bad, then good, then bad." I worked there for 2 1/2 years and we went through at least 5 different bonus plan configurations - a bit of a shell game, and it's a real problem for employee morale.
- Yearly company re-organizations, whether they're needed or not (and not even an attempt by management to provide a rationale).
- Not much of a surprise, but employee turnover in Professional Services and Support is 20% or higher.
- All of the above highlights a management culture which emphasizes quarterly financial performance - and very generous management compensation incentives - first and foremost above everything else. I know it's a public company and all, but management could and should improve some of the above areas even as they're getting really well paid.
