Is Blackbaud a good company to work for?

Blackbaud has an overall rating of 3.2 out of 5, based on over 1,804 reviews left anonymously by employees. This rating has decreased by 8% over the last 12 months. 55% of employees would recommend working at Blackbaud to a friend and 44% have a positive outlook for the business. The best reviews about Blackbaud have been left by employees working as Intern , Director and Sales Development Representative (SDR) .

Does Blackbaud pay their employees well?

According to anonymously submitted Glassdoor reviews, Blackbaud employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Blackbaud. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Blackbaud?

55% of Blackbaud employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Blackbaud 3.8 out of 5 for work life balance, 3.5 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Blackbaud?

Account Executive (107) , Software Engineer (35) , Senior Software Engineer (33) , Senior Account Executive (29) , Project Manager (26) , Customer Success Manager (25) , Customer Support Analyst (25) , Director (25) , Customer Support (24) , Manager (23) , Sales (23) , Business Analyst (20) , Consultant (20) , Customer Support Associate (19) , Sales Development Representative (SDR) (16)

What are the pros of working at Blackbaud according to real employee reviews?

"I'm surrounded by intelligent people that are passionate about their careers and are overall great people." ((in 196 reviews)); "The benefits are good for both singles and families." ((in 128 reviews)); "Flexible and great culture." ((in 113 reviews)); "Company is very flexible and works with their employees to have a good work/life balance." ((in 80 reviews)); "Coworkers are great and make it worth the stress." ((in 47 reviews))

What are the cons of working at Blackbaud according to real employee reviews?

"Pay is low and hard to get raises over cost of living" ((in 95 reviews)); "Change management is poor at best." ((in 79 reviews)); "Senior leadership get in the way of actual work." ((in 55 reviews)); "Salary is low for the job" ((in 37 reviews)); "NOTICE THE MAY TIMESTAMP ON THE MOST RECENT POSITIVE REVIEWS!!! Also notice the upper management and even executive level titles associated with the reviews." ((in 30 reviews))

What are employees saying about Blackbaud layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Blackbaud layoffs and their outlook for job security at Blackbaud in 2026.

What are the top reviewed Blackbaud locations?

Charleston , Austin , Daniel Island , Indianapolis , Cambridge , Dallas , San Diego , New York , Plano , Mount Pleasant , Atlanta , Charlotte , Washington , Woodbridge , Chicago , Saint Paul , Bedford , Boston , Minneapolis , Denver , Remote , Emeryville , San Francisco , Orlando , North Charleston , South Plainfield , Kansas City , Greensboro , Raleigh , Greenfield

Blackbaud reviews

3.2

55% would recommend to a friend

(1,719 total reviews)

Michael Gianoni

58% approve of CEO

44% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,719 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Blackbaud has an employee rating of 3.2 out of 5 stars, based on 1,719 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Blackbaud employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews

3.0

Nov 2, 2023

Customer support

Recommend

CEO approval

Business Outlook

Pros

Good benefits and resume builder

Cons

No room for growth, little insight into rest of company

Blackbaud Response

2y

Thank you for sharing your experience! We have worked hard to create a company where people are valued and feel empowered to succeed and grow. If you would like share any additional feedback, please email us at blackbaudrecruiting@blackbaud.com. Thanks again!

2.0

Nov 1, 2023

Just don’t.

Sales executive

Recommend

CEO approval

Business Outlook

Pros

Great team of people - many who are still friends.

Cons

Old product, leadership is only focussed on revenue, outside of those on front lines no one is pushing Custer experience.

Blackbaud Response

2y

Hello! Thanks for sharing your experience working at Blackbaud. If you are open to sharing additional feedback and would like to talk more about your review, please email blackbaudrecruiting@blackbaud.com. We would love to hear from you, so that we can continue to make Blackbaud a better place to work. Thank you for your feedback!

5.0

Oct 19, 2023

Good company with good leadership

Senior customer success manager

Recommend

CEO approval

Business Outlook

Pros

Great mission for working and good middle management

Cons

Some decisions coming from higher up seem to not be fully informed by the work being done on the ground

Blackbaud Response

2y

Thanks for your review! Talented people at every level, inspired to do good in our world, find themselves at home here - on supportive teams with managers who care, where they are empowered to take on new projects. We're so glad you have had a positive experience as you don't just make our work better, you make us better as a company. We appreciate you taking the time to tell us about your experience working at Blackbaud!

Viewing 277 - 279 of 1,719 Reviews

Jobs at Blackbaud

Financial Edge Customer Support, Senior Specialist

Cyber Threat Intelligence Analyst

Senior Manager, Threat Detection and Response

IT Vendor Relationship Manager

Blackbaud

Blackbaud reviews

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Reviews by job title

Customer support

Just don’t.

Good company with good leadership

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