I am only speaking for my own experience working in the finance department since I didn’t work for other teams. All comments are personal and subjective opinions.
1. Bad management. Spent a lot of time reading all reviews about BHN and found out most of the negative reviews were about the management especially for the mid-level management. This is TRUE. Since they are all relatively new (1 to 2 years range), they only have a birds-eye view of the whole business. They don’t know and (seems like) they don’t want to know the micro logic behind the business model. As a result, unreasonable timeline was created, unfriendly Email was distributed, unrealistic budget cut was plugged into plan and forecast, unremitting hard work was expected.
2. Lack of communication. They only come to me when they want something from me. Other than that, no communication regarding anything. No holiday greetings, no happy birthday messages, no Flyer points appreciating your hard work, no Email about the company’s strategies, no words on how the business would focus and where the business would go in the future, no insights on how I can improve myself and how we can work as a team effectively, no team meetings to talk about any concerns from the employees. One example: there was time I found out the numbers in the system were different from what I loaded when we did forecast. After reaching out to the system team and found out it was an adjustment request from the higher management. And nobody ever told me and my business partners. Sorry, this is not how I learned Finance in college and this is not how Finance works in the real world. You cannot just snap your fingers and make other people’s forecast numbers disappeared like Thanos.
3. Data Inconsistency. Accounting, Finance and the business all use different tools to pull data. And they never aligned with each other. When doing analysis, nobody knows which one should be used and which one is the accurate one.
4. Understaffed. During the past years, we lost almost all veterans who were the only ones knowing their areas. And their positions were never backfilled. Instead, all these extra works fell to the existing analysts and they already had tons of work to do. Then those existing analysts left as well. Vicious circle.
5. Overcomplicated business model. You have so many layers, segments, limitations, exceptions, outliers in your business model. When you are the main player in the industry, you should not make your business like rocket science. Otherwise, when a new competitor that can simplify everything in the process, you will be ruined.
