Pros
-Great Benefits (But choose wisely) -Hybrid Work Model -Some Office Amenities - Snacks and Beverages provided, Parking is free and on-site -Guaranteed 40 hour work weeks
Cons
-Non-negotiable hours: You are either on one of the 5 x 8 schedules (5 days, 8 hours) or on the 4 x 10 schedule ( 4 days, 10 hours). The 4 x 10 schedule is exclusive to the weekend. -Holidays can be missed: You are expected to work on holidays if it falls on a normal work day on your schedule. (However, you get this back by having holiday deferrals.) -Career growth as a Support Agent is horizontal: if you want to advance your career growth, you are likely going to choose a different position. Especially if you apply as a Tier 3 specialist. You either look for different opportunities within the company that are unrelated or you climb up to a Team Lead position into Project Manager and eventually Senior Project Manager.
