There are some downsides to working with this company:
- The job is repetitive. You ask the same handful of questions to every prospect, then move on to the next.
- In order to promote through CIC, you must have your Licensure (from what I'm told). Other departments don't state it as a requirement, but it is recommended.
- Communication can be challenging. Though everyone is at your fingertips, it's hard to get direct answers to things sometimes. Something as simple as a yes or no question can take days, if not persistent about.
- The Employee Handbook has many sections where it states discretion can be made by employers for multiple things, which means that you don't always have a strict understanding of the rules sometimes. While this is good to play the system a little, which I'm sure some have, this also means that your performance could be worse off and you not know it.
- The bonuses you receive is partially based off a ranking system. Two of the things in the ranking system aren't in employees' control. You can't guarantee that a person who calls in will want insurance. People will sometimes call looking for something else. Some people hang up or just don't answer the phone. It makes the ranking less about performance, and more about luck.
- PTO is abysmal. If you want 4 hours of PTO (the max, and only amount, you can receive in a month), you must be present for every shift, with no late/tardy days. While I understand their expectations towards being on clock and on time, it's very improbable that you won't receive any.
- It's the same as retail work in a lot of ways. You get some great prospects, but you also get some terribly rude ones as well.
