Pros
In the beginning everything is wonderful. They pride themselves in honoring their employees with monthly potlucks, good benefits, maternity leave, trip to Amsterdam, overtime, Travel benefits. You make friends from all over the world, Pto, decent pay, free fruit.
Cons
The work is very tedious and the micromanagement is overbearing. It is also very difficult to move up in the company since the promotions are not based on merits but companionship with other team leads/CSM. They would much rather hire someone new instead of giving the opportunity to internal candidates and I saw this many times during my time there. Management is not very transparent, in the Orlando office anyway. -Micromanagement at it’s finest -Unflexible with schedules- You have to wait for years to possibly change your shift and when you want to you have to reapply to the position again like if you’re new -Seniority mean nothing in this company - They say they want good workers and not showponys but none of that really matters as long as you are part of the managers “crew” -Difficult to get promoted -Inadequate management -Tedious work -Unreasonable KPI expectations- some things are out of your control and you are penalized for them anyways. - The website has so many problems and they rather put the blame on the hotels instead of taking responsability and fixing the issues. ( working here made me never want to book through a 3rd party site ever again)