Starting from what is behind Pros of this company:
Free fruits but most of time they are being rotten (if you work on weekends, you don't get fruits at all sometimes),
Bonuses but your personality have to be approved (?) by management to get qualified for bonuses after they evaluate it (I'm talking about your personality not your performance, so you'd better play it right when you get hired: Opinions can be perceived as "negative attitude". Oh, if you are introverts, the management may think you are being unfriendly with your coworkers, therefore you may not get bonuses you deserve),
Fun events (potluck, games, etc.) but potlucks has to be brought out of your pocket (if you do not attend this, management may think you are not being friendly with your coworkers. If you bring pre-made stuff from a store, people don't eat them and you are pretty much wasting 10-20 bucks just for that event, also you still have to work as scheduled),
Overtime opportunities but most of time it is limited, please don't count on this.
Ping pong table but don't get fooled by fun-environment-looking-office. When a recruiter shows you around the office. If you want to know if CSEs are really liking and enjoying their work, then talk to them directly.
Other cons:
Remember, this is "Customer service job" after all. Yes yes you will encounter very rude people on the phone every single day. I cried on my first day.
There are very limited number of promotion changes. Lots of people leave at the end, very high turnover rate. CSE positions are for people who don't have any other job opportunities, SERIOUSLY. Everyone at cafeteria talks about how they are looking for other jobs right now.
Management tells you not to use cellphone on the floor for security purpose (to protect customer's credit card details) but your team leaders are smirking texting god who knows who/what on their smartphones while you are trying to find a hotel for the guest who just lost their reservation because the hotel was overbooked and needs a room right now. Then your team leader will kindly tell you later that you were not being that productive.
If one of your colleagues confront your team leader about their cell phones, do not expect that our opinion will matter or change the mindset of the management. Remember, you cannot change a thing when it comes to a management.
Do not have opinions, don't be honest with the management, just act as if you are super happy to be there just for your own sake. Play cards right. It doesn't matter how hard you are trying to get better at what you do, the management will still make you feel like you are not good enough for their team if your numbers are not great.
Most importantly, please do not get sick. I know it's almost 2016, and we live in USA but please do not get sick and miss work if you don't want to get terminated once your penalty points are accumulated up to 3. Please note your doctors note does not matter.
