Pros
Great culture, great atmosphere. A little disappointed with the new "we are listening" campaign/employee survey - the questionnaire did not give much room for adding own points of view or employee suggestions. Satisfaction guaranteed with job/colleagues - but shame to see people leave after a short time. Impressed with the new COO - great communicator and very approachable. Hope that his ideas & work ethos/ethic will filter into the rest of the business.
Cons
Length of service means little as far as annual pay increase goes. No language bonus package for multilingual staff either. We have one of the lowest salaries for call center agents in Manchester - irrespective of a "attractive" bonus structure. Attrition is atrocious - apart from free tea & coffee and a pension scheme - there are no more "perks" to keep the call center staff in the company.