Is Booking.com a good company to work for?

Booking.com has an overall rating of 4.1 out of 5, based on over 9,167 reviews left anonymously by employees. This rating has been stable over the past 12 months. 80% of employees would recommend working at Booking.com to a friend and 68% have a positive outlook for the business. The best reviews about Booking.com have been left by employees working as Senior Account Manager , Account Executive and CSE .

Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (728) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (229) , Software Engineer (179) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 643 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 581 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 522 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 520 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 373 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 475 reviews)); "Bad managers are very bad" ((in 258 reviews)); "Lack of company vision and poor leadership" ((in 100 reviews)); "No career opportunities in Zagreb" ((in 70 reviews)); "• Blatant Favoritism within the office" ((in 60 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Orlando , Grand Rapids , Bellevue , Seattle , New York , San Francisco , Los Angeles , Wyoming , Washington , Chicago , Houston , Boston , Reston , Denver , Miami , Atlanta , Austin , San Juan , Amsterdam , Nashville , Salt Lake City , Dallas , Berlin , Las Vegas , New Orleans , Issaquah , Rockledge , Germany , Jersey City , Springfield

Booking.com reviews

4.1

80% would recommend to a friend

(1,121 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

Reviews about "Culture"

Return to all reviews

2.0

Aug 12, 2014

Top Talents Quits

Account manager

Recommend

CEO approval

Business Outlook

Pros

Free travel, market visits, company holiday party in Amsterdam, a free lunch once a month.

Cons

Low salary, No commission, capped bonus (limited to $2k per quarter even if individual OVERACHIEVES individual goal), quarterly payout of bonuses (4 months is a long time to wait for a small bonus check), tied to your desk due to DXI phone system with non-stop inbound calls, more projects and work load, customer service calls, limited PTO where vacation and sick time is combined and comes from the same PTO bucket, competitive office environment with a small team, office cliques, unfair time management.

Booking.com Response

11y

Thanks for writing; many of the changes needed are in the works.

2.0

Jul 9, 2014

Conditions ok, but no progression possible

Customer service executive

Recommend

CEO approval

Business Outlook

Pros

Benefits (lunch provided, discounts for hotels, freaky Fridays, events in Amsterdam

Cons

For the bonuses, very hard objectives Working hours: 15h50-23:50, no extra pay for working in the week-end (twice a month) and after 20:00 (until 00:00) 30 mins for lunch only Very bad management, and very few transparency, all important informations are hidden or secret, never seen a department manager around Agents obliged to lie to hotels that do not bring money to the company, and tell them they have their own hotels department, when the phone line is just redirected to the customer service Obliging hotels to use their system without any training and invoicing them for any issues incurred such as overbooking

5.0

Jun 16, 2014

Great people and opportunities

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

You will meet great people at Booking.com. People are highly motivated, take ownership and get recognition for their efforts. The culture is unique and you will learn a lot in this company.

Cons

Salary not always competitive.

Booking.com Response

12y

Thanks for adding your feedback.

Viewing 1069 - 1071 of 1,121 Reviews

Jobs at Booking.com

Booking Home Account Manager, Acquisitions

Senior New Business Development Manager - New York City

Software Engineer II - BDX IAM

Software Engineer II - BDX Developer Experience

Product Manager - BDX IAM

Booking.com

Booking.com reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Reviews about "Culture"

Top Talents Quits

Conditions ok, but no progression possible

Great people and opportunities

Jobs at Booking.com

Booking.com reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Booking.com reviews FAQs

Jobs at Booking.com