Is Booking.com a good company to work for?

Booking.com has an overall rating of 4.1 out of 5, based on over 9,172 reviews left anonymously by employees. This rating has been stable over the past 12 months. 80% of employees would recommend working at Booking.com to a friend and 68% have a positive outlook for the business. The best reviews about Booking.com have been left by employees working as Senior Account Manager , Account Executive and CSE .

Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (728) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (229) , Software Engineer (179) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 642 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 584 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 524 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 523 reviews)); "Good work life balance and a lot of smart people to work with and learn from." ((in 342 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 473 reviews)); "Bad managers are very bad" ((in 259 reviews)); "Lack of company vision and poor leadership" ((in 101 reviews)); "Limited career opportunities in local offices if you are not mobile." ((in 71 reviews)); "• Blatant Favoritism within the office" ((in 63 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Orlando , Grand Rapids , Bellevue , Seattle , New York , San Francisco , Los Angeles , Wyoming , Washington , Chicago , Houston , Boston , Reston , Denver , Miami , Atlanta , Austin , San Juan , Amsterdam , Nashville , Salt Lake City , Dallas , Berlin , Las Vegas , New Orleans , Issaquah , Rockledge , Germany , Jersey City , Springfield

Booking.com reviews

4.1

80% would recommend to a friend

(1,120 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

Reviews about "Culture"

Return to all reviews

1.0

Mar 4, 2024

Never again

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay and hrs are pretty great

Cons

Treat customers wrong. Take people for granted do not get them the money they are owed

Booking.com Response

2y

Thank you for taking the time to share this with us. We are sorry to hear about your experience at Booking.com so far. Please know that your experience does not reflect the values of our company. The positive experience of our customers, partner and employees is at the center of our focus. Therefore, if that were not part of your experience, we would like to encourage you to contact our confidential 24-hour Ethics & Compliance hotline and discuss your concerns if necessary. Please note that the team will thoroughly investigate all the reports, as it is important for us to create a better and rewarding workplace environment for all our employees. You can also schedule a meeting with your manager or HR representative to discuss the topics you mentioned and identify ways to optimize ease of work. We hope your experience will improve in time and we wish you all the best with your career. The Booking.com team

5.0

Mar 3, 2024

Great place to work

Ux designer

Recommend

CEO approval

Business Outlook

Pros

Great place to work. Working environment and culture are great. Work from home policy is very nice. The salary and benefits are really good.

Cons

Moving up the ladder is a lot of work.

Booking.com Response

2y

Thank you for sharing a few words about your Booking.com experience so far. It is unfortunate to hear about your experience regarding management politics. Our aim is to implement fair measurements and transparent policies, when it comes to the evaluation of our employees, so that we can provide them with a rewarding workplace experience. We always strive towards fair and transparent results, as we make sure our management team has the necessary tools to undertake performance reviews successfully. Therefore, if this was not part of your experience, we would like to encourage you to contact our confidential 24-hour Ethics & Compliance hotline and discuss your concerns. Also, please note that the team will thoroughly investigate all the reports, as it is important for us to create a better working environment for all our employees. Wishing you the best. The Booking.com team

2.0

Mar 1, 2024

Mess of a company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

New campus is nice, lots of office perks like multiple restaurants and ok looking office places to work. Very international group of colleagues. Opportunities to move roles after a year. Nice to work in travel industry if you love travel. Some employee benefits for travel

Cons

Basically everything else. Culture is a mess, people are overly competitive across teams, not collaborative. Some are bullies, very immature, rude for no reason. Big party culture if you're into that. Very little strategic direction from leaders. Management is mostly all talk, no action but try to force you to 'get in line', definite micromanaging. Despite being international, still one of the least inclusive companies imo. Only inclusive if you fit a certain demographic. Work is all over the place, things are always going wrong, very little accountability, lots and lots of burnout everywhere you look.

Booking.com Response

2y

Thank you for taking the time to share your feedback with us. We are glad you appreciate the new campus and the various office perks, as well as the international group of colleagues and opportunities to move roles. As for your points of improvement, we take these matters seriously and are committed to fostering the most inclusive and supportive environment for all. Your feedback is appreciated, and we strive to work on improving in these areas. We do encourage you to reach out to your manager or HR representative to discuss these matters as well, as to address any gaps. The Booking.com team

Viewing 106 - 108 of 1,120 Reviews

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