Booking.com reviews

Repetitive work, imperfect system for measuring performance, inter-department communication is lacking.

Team leaders and Managers of Customer Care have no human touch, they treat you like an object, like a number, they use a "friendly mask" on the outside, but the work climate is authoritarian, no feedback is collected from regular employees, there is a big constant pressure to conformist, to say "yes" and "I agree" to everything a boss says or thinks. Management of Customer Care just wants to squeeze the most out of people until they become exhausted and leave the company. They want employees to do productivity numbers to show to the Managers of the Managers, but not actual work. Communication is poor, like a prison. No freedom to speak, move or talk with colleges during work time. The only time provided by the company to interact with each other is the parties, they are well organized. Still, because at work it is not allowed to chose make a break with anyone and every break is monitored by machines, the parties, which are good, feel like Pinocchio Land of Toys.