Is Booking.com a good company to work for?

Booking.com has an overall rating of 4.1 out of 5, based on over 9,170 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 80% of employees would recommend working at Booking.com to a friend and 68% have a positive outlook for the business. The best reviews about Booking.com have been left by employees working as Senior Account Manager , Account Executive and CSE .

Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (728) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (264) , Account Executive (229) , Software Engineer (179) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 641 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 582 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 531 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 527 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 366 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 475 reviews)); "Bad managers are very bad" ((in 249 reviews)); "Bad leadership as far as I know." ((in 98 reviews)); "No career opportunities in Zagreb" ((in 70 reviews)); "Bad management as their is favoritism in this company, and too many show offs." ((in 60 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Orlando , Grand Rapids , Bellevue , Seattle , New York , San Francisco , Los Angeles , Wyoming , Washington , Chicago , Houston , Boston , Reston , Denver , Miami , Atlanta , Austin , San Juan , Amsterdam , Nashville , Salt Lake City , Dallas , Berlin , Las Vegas , New Orleans , Issaquah , Rockledge , Germany , Jersey City , Springfield

Booking.com reviews

4.1

80% would recommend to a friend

(806 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

806 reviews

Reviews about "Management"

Return to all reviews

1.0

Jun 6, 2023

Exploitative

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Free fruit at the office

Cons

Horrible management at Booking.com when I was there

Booking.com Response

3y

Hi, thank you for taking the time to share your experience at Booking.com with us. It's unfortunate to hear that Management didn't live up to your expectations. Please know that we're actively working with local management to improve policies, in order to make every employee feel safe and aligned with our values. We appreciate your feedback, and encourage you to discuss this with your manager or call our anonymous Compliance Hotline, in case you would like to report an issue. The Booking.com team

5.0

Jun 6, 2023

I'm happy to work here

(senior) data scientist

Recommend

CEO approval

Business Outlook

Pros

Biggest asset of the company is the people you work with. They are smart, outcome driven yet empathic. I've only met handful people here with whom I'm less than thrilled to work with (and that in 5 years time). This positive work environment is supported & maintained by the company culture: Succeeding together is just important as the right results in the right way. These aren't just empty words written somewhere on a wall, these (and other) values are lived throughout the company. The mission is engaging ("Make it easier for everyone to experience the world") and the resulting business problems are interesting to solve, it's something I can identify with easily. It's a place where I learned a lot and continue to learn a lot. The pay is competitive and so are the benefits (25% employee discount 🎉)

Cons

As in every company there are challenges we face. The technical infrastructure isn't as good as it could be. We're often slowed down by legacy issues that are only slowly resolved (the company is on the way and will be for more years to come to solve this). The data community isn't quite as close as it used to be 4-5 years ago. The reorganisation that introduced business units, which was necessary from an organisational standpoint, was a big strain on the community. Add the Corona pandemic and we have a much weaker community. It's slowly finding its way back and I hope that all being under one roof in the new Amsterdam campus will facilitate that. Every now and then Booking.com goes through a growth spurt and hires a lot of people for specific roles/expertise (recently payments/finance). In these business areas the culture isn't as strong as in well established business areas.

Booking.com Response

3y

Hi, thank you for taking the time to share a detailed review. We appreciate your positive feedback about your colleagues and our company culture. We understand the challenges related to technical infrastructure and community dynamics, and we are actively working on improving them. We value your feedback and are committed to maintaining a good company culture. Should you have any concerns about the legacy issues mentioned, we encourage you to arrange a meeting with your HR representative or management, to share and discuss this. Thank you for being a part of our journey. The Booking.com team.

5.0

Jun 6, 2023

One step ahead in the market in terms of technology

Sap consultant

Recommend

CEO approval

Business Outlook

Pros

Happy to be part of the Booking and very nice office Ambience. No micro management as such currently.

Cons

3 days a week to office.

Booking.com Response

3y

Hi, thank you for sharing your perspective. It’s lovely to hear that you’re enjoying the work environment at Booking.com We continuously evaluate our policies to ensure a balance between in-person collaboration and flexibility. Your feedback is important to us, and we thank you for sharing. The Booking.com team

Viewing 109 - 111 of 806 Reviews

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Reviews about "Management"

Exploitative

I'm happy to work here

One step ahead in the market in terms of technology

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