Is Booking.com a good company to work for?

Booking.com has an overall rating of 4.1 out of 5, based on over 9,173 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 80% of employees would recommend working at Booking.com to a friend and 68% have a positive outlook for the business. The best reviews about Booking.com have been left by employees working as Senior Account Manager , Account Executive and CSE .

Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (728) , Customer Service Representative (493) , Customer Service Specialist (401) , Customer Service Executive (264) , Account Executive (230) , Software Engineer (180) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 636 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 589 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 537 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 535 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 380 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 481 reviews)); "Bad managers are very bad" ((in 248 reviews)); "Lack of company vision and poor leadership" ((in 105 reviews)); "No career opportunities in Zagreb" ((in 68 reviews)); "• Blatant Favoritism within the office" ((in 60 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Orlando , Grand Rapids , Bellevue , Seattle , New York , San Francisco , Los Angeles , Wyoming , Washington , Chicago , Houston , Boston , Reston , Denver , Miami , Atlanta , Austin , San Juan , Amsterdam , Nashville , Salt Lake City , Dallas , Berlin , Las Vegas , New Orleans , Issaquah , Rockledge , Germany , Jersey City , Springfield

Booking.com reviews

4.1

80% would recommend to a friend

(1,041 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

Reviews about "Career Development"

Return to all reviews

2.0

Nov 8, 2023

Not as good as they claim

Senior technology product manager

Recommend

CEO approval

Business Outlook

Pros

- Great benefits as an employee - fitness, Booking.com properties, etc. - Great office - very good place to work at - International talent - you really get to work with good people from all around the world - DEI is generally good here

Cons

- The employee has no say in their career opportunities - HR truly don't care about employees, which time and time again are treated as checkboxes to be done with - Very (!) Top-Down company. Teams has barely any say in what they will be working on, even if they prove it's good for the business. Any work the team has is dictated from above by 'company priorities' - WLB is a matter of politics. Some employees are working unreasonable hours and others work less than 40 hours a week. You can often see a couple of people in each team who hold the rest of the team on their back while their peers (who understand how the politics works) do the bare minimum - Getting promoted is mainly about politics. It's hard to get seen only by good results

Booking.com Response

2y

Thank you for taking the time to share your perspective with us. We are sorry to hear that your experience working at Booking.com has not been up to our standards thus far. Your experience doesn’t reflect the values of our company, so please know that we take your concerns about these matters seriously. We have a strict policy on internal promotion in our code of conduct. Misconduct of these policies are not tolerated and will have consequences. Therefore, we encourage you to contact our 24-hour Ethics & Compliance hotline to discuss your experience in more detail. It’s important to note that all calls are confidential, and all reports of any kind of misconduct will be investigated thoroughly. Your feedback is very much appreciated and valuable to us. The Booking.com team

4.0

Nov 1, 2023

Good workplace

System analyst

Recommend

CEO approval

Business Outlook

Pros

Many learning opportunities and nice colleagues

Cons

people coming and going fast

Booking.com Response

2y

Hi, thank you for your review. We’re happy to hear that you had many learning opportunities and enjoyed working with your colleagues during your time as a System Analyst at Booking.com in Amsterdam. Your feedback is valuable to us. We will continue to invest in our employees to provide them with a rewarding career experience. Wishing you the best in your career. The Booking.com team

3.0

Oct 28, 2023

Fantastic people, great place to learn, but learn to set boundaries

Human resources specialist (hr specialist)

Recommend

CEO approval

Business Outlook

Pros

Booking.com is made up of a fantastic workforce of talented people from all around the world. You will make friends there, and it's a fantastic place to connect with, learn from, and grow with others. It's also a great place to learn - especially in the early days of your career. You can get a lot of exposure to a variety of projects and there's always something new happening. You WILL grow and you will learn a ton!

Cons

The sheer size of the organization, paired with the very rapid growth makes it a high-risk place for bad work-life balance, high stress, and burn-out is quite common... To make it there, you need to learn to set good boundaries, and be mindful of your own needs and limits. I'd still recommend it as a place to work because the people and learning opportunity are unbelievable. Just be prepared for a lot of intensity, and constant change.

Booking.com Response

2y

Thank you for sharing your perspective. It’s unfortunate to see that, overall, your experience working at Booking.com has left something to be desired, and we appreciate the feedback you’ve shared with us here. We’re aware that people have lives outside of work as well, and striving to create a workplace in which everyone can maintain a healthy work-life balance, as well as a positive work experience overall. Therefore, your input is quite important to us, as this can help us do so. Thanks again, and we wish you all the best for the future. The Booking.com team

Viewing 127 - 129 of 1,041 Reviews

Jobs at Booking.com

Software Engineer II - BDX IAM

Technical Product Manager - BDX IAM

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Booking.com reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Reviews about "Career Development"

Not as good as they claim

Good workplace

Fantastic people, great place to learn, but learn to set boundaries

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