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      Box

      Engaged Employer

      Box Customer Service Manager (CSM) reviews

      3.8

      60% would recommend to a friend

      (7 total reviews)
      avatar

      Aaron Levie

      60% approve of CEO

      60% positive business outlook

      Ratings by demographic groups

      Reviews by job title

      7 reviews
      4.0
      Apr 4, 2024

      WLB > Career Progression

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Box has the best culture of any company I've ever worked for. There is an intentional focus on bringing employees together and everyone is willing to share their experience with other teams and help out where they can. There is also a decent focus on ensuring employees can balance their personal life while still enabling each other to get their best work done.

      Cons

      While there are opportunities for advancement and changing roles/departments, the requirements/ability to do so can be difficult and often times will depend on your team and management chain.

      3.0
      Apr 4, 2024

      Presents cool. Sales culture. Big Promises, Questionable Delivery

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some really high performers working at this company. They are driven, enthusiastic, smart, and come from all backgrounds

      Cons

      Very sales-like culture. Extremely competitive, toxic positivity, shoestring budgets all around, leadership seems deaf to front-line employees' claims for better work balance, greater focus on core functions, and lack of advancement for hard work. Employees are spread very thin and under appreciated when it comes to merit increases and promotions.

      5.0
      Jul 13, 2023

      Working at Box is a DREAM

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      - they treat you like an adult, it's flexible and you're empowered to manage your own diary - everyone is unbelievably friendly, you feel like part of the family from day one, and there are lots of community events/groups to get involved in - the company values are actually REAL and not just some nice words on a website - solid career progression steps - great management and leadership who actually listen

      Cons

      - the ramp up is very comprehensive but possible a little too slow, lots and lots of training before you get stuck into role

      Viewing 1 - 3 of 7 Reviews
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