BoxLunch reviews

HQ took away all hours for any floorsets and visuals. Which forces you to split focus on completing the visuals and also customer servicing every customer in store. Visuals should happen before or after the store being open, but they don’t allow that any longer. They do not give any allotted training hours to train and onboard entry level sales associates. HQ sometimes feels disconnected when they believe these operational heavy tasks don’t need hours and can “wiped out” in the middle of the day while still excelling at customer service. It does feel like they also micromanage the schedule that the SM makes.

In my experience, corporate management is not interested in listening to the concerns or feedback of their "on the ground" staff. At the location where I worked, store management reported employee harassment concerns, but corporate didn't provide realistic solutions for the problem. Instead, the solution they proposed would have resulted in cutting store hours. This was at a time when there already were not enough hours to consistently maintain the staff needed at the store. Part-time retail work is by nature not a consistent paycheck, but corporate's attitude toward cutting hours and dismissing staff concerns was frustrating. There also seems to be some inconsistency with salary reevaluation, but I did not have personal experience with that issue.