Pros
- Lots of overtime pay, so the pay is high. - Great people to work with. You'll laugh every day and bond over your misery.
Cons
Woah man, where to begin? TL;DR this job will make you miserable, will make you feel weak, burnt out, and emotionally exhausted. All cold calling jobs are, but instead of doing everything in their power to make it tolerable (like a tech company should) Brightedge seems to do everything they can to make it more difficult. The amount of micromanagement, whether you're a brand new salesperson or a seasoned veteran is exactly the same. The upper management breathes down your neck about number of calls you make, regardless of your result. Did you double your quota? Doesn't matter. You didn't make your 100 required daily calls. To add to that, When you "ship an opp" (set an appointment in BE talk) it takes about 30 minutes to submit it for approval, meaning each time you get a good result, you're told to stay those 30 minutes later so you can hit the minimum amount of required dials. It really is absurd. We are seen as nothing but a number. One time, we got an email from lower management, forwarded from upper management (based across the country from us) with a screenshot of our numbers with the subject "some poor performances this week" and they highlighted who had a bad week. No feedback, no "let's meet and see how we can make this better". ... just "here's who wasn't good this week" shared with the entire company. Salespeople who are competitive are upset enough after a bad week. No need to spam the whole company with their numbers and embarrass them to add insult to injury. Salespeople are put on plans way too early and aren't given enough time to learn the ropes for something that is data driven and complex. I myself was setting one appointment per day (5 per week, a normal tech company's quota), and was put on a plan because I was setting 1-2 per week at the beginning of my tenure. Even though I improved drastically, they averaged the two together and decided I wasn't good enough. Imagine putting in all that work to improve your skills, and your reward is to be put on a plan because of how you were before you improved? The quota of 7 appointments per week is a ridiculous number, especially with their arbitrary rules creating more of an uphill battle for salespeople. 70% of your appointments set need to come from about 10% of your accounts list. The odds are against you from the jump and it's only because of the rules upper management decided to implement. You only hear from management when you do something bad. They somehow think that highlighting someone when they get a rare promotion makes up for the fact that they treat these people like trash for every other day of their career at BE. Brightedge becomes your life once you start working here. You are expected to work non-stop and upper management is never ever satisfied. After a bad week, you need to write to management about why you had a bad week and how you will improve. The only time they'll message you is if you don't send them that email. They won't respond when you send it to them. Upper management leaves at 5 PM every day while SDRs are working 12+ hour days.
