Brighterion reviews

3.6

68% would recommend to a friend

(74 total reviews)
avatar

Sudhir Jha

59% approve of CEO

70% positive business outlook

Brighterion has an employee rating of 3.6 out of 5 stars, based on 74 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brighterion employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

74 reviews
5.0
Sep 19, 2018

Smart and Happy Company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Interesting AI technology. Leader of the field. People are nice and willing to help each other. Good benefits. Free lunches, snacks and soda.

Cons

Lunch portion is sometimes to little (I have a big stomach). The bathroom in the hallway of the current building is shared with other companies. No employee stock purchase plan.

3.0
Sep 17, 2018

*update* Improving....

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Recently, many of the issues mentioned in my review have been addressed, so I am updating my review accordingly. I complained that they weren't giving us access to the tech we needed to make progress, and they are suddenly saying that they are reconsidering allowing us to have GPUs to experiment with and Python libraries like Pandas to make our work easier. Mastercard has made improvements to management, such as adding the excellent Ann, and brought in new high-level talent like JD. Having more expert guidance makes a big difference. Akli is clearly making an effort to relax a bit more (he finally took some vacation!) and control his temper. When he's in a good mood, we can learn a lot from him about business strategy and his AI algorithms. Mastercard has also gotten us a fancy new office space and computers. The new office space will help with the current crowding & noise levels once we get to move into it. We've brought on a lot of new talent in every department, and new ideas and enthusiasm are rising quickly.

Cons

Still significantly below market salary, with caps put in place by Mastercard saying that no technical person (software engineer, data scientist, etc) can ever make more than 165k no matter how good they are or how much they have helped the company. This would be reasonable if we were workers in a factory assembly line, and there was a physical limit to how much productivity we could have, but with technical workers, the contributions from an exceptional employee may be a hundred or a thousand times more valuable than the contributions from a mediocre employee.

1.0
Sep 15, 2018
Recommend
CEO approval
Business Outlook

Pros

Be wary of the numerous 5 star reviews with very vague descriptions. HR is sensitive of the fact that the Glassdoor reviews are bad, so they are adding some dishonest reviews. This review may seem overly critical, but I had high expectations working for a company that claims to be the best in AI. Brighterion is an extremely tough company to work for. As a newbie, you will be expected to sink or swim with little to no guidance. There are some smart and talented engineers that work here, but most have left with the Mastercard acquisition. One of the major problems is the extreme micromanagement which starts from the top (CEO/CTO). The location is pretty good being in downtown, but honestly there are a lot of other great companies nearby.

Cons

The Engineering team is led by someone with minimal leadership qualities. There is no vision nor roadmap, and they get away with it by because Mastercard was their only client (i.e. cash cow) for years. The CTO's favorite line is "if you don't do this, then you will be fired". You'd think as the CTO, you would be focused on the big picture of the organization. That's not the case at Brighterion. Much of the CTO's time is focused on monitoring when employees enter and leave the office, and how many lines of code employees are cranking out. Before Mastercard acquired Brighterion, there was little to no focus on code quality. It's no wonder why customers are constantly complaining about buggy software. The technology is very outdated. To put this in perspective, this exact statement would be true if said 10 years ago. On the Java side, developers are using an XML based UI framework (XSLT). The C++ side is a bit better, but that's because the CTO favors C++ over Java. There is an risk aversion to using newer technologies as this takes away from cranking out lines of code. Developers have little to no say in what tools we use, such as IDE, third party libraries, and even Text Editors. The pay is very low for the Bay area. The benefits are pretty standard with a fairly decent bonus. But really, it's the culture, or lack-thereof, that led me to leave.

Viewing 13 - 15 of 74 Reviews

Glassdoor has 79 Brighterion reviews submitted anonymously by Brighterion employees. Read employee reviews and ratings on Glassdoor to decide if Brighterion is right for you.