Does Brightspeed pay their employees well?

According to anonymously submitted Glassdoor reviews, Brightspeed employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Brightspeed. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Brightspeed?

53% of Brightspeed employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brightspeed 3.3 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Brightspeed?

Customer Service Technician (17) , Manager (14) , Director (7) , Project Manager (7) , Field Service Technician (5) , Customer Service Representative (4) , Customer Service Representative (CSR) (4) , Network Technician (4) , Senior Manager (4) , Account Executive (3) , Analyst (3) , Product Manager (3) , Supervisor (3) , Technician (3) , Application Development Engineer (2)

What are the pros of working at Brightspeed according to real employee reviews?

"Good pay and working remote" ((in 23 reviews)); "85% are remote People are great!" ((in 23 reviews)); "Good WLB Good benefit." ((in 21 reviews)); "direct management was great." ((in 10 reviews)); "Work Life balance is great" ((in 9 reviews))

What are the cons of working at Brightspeed according to real employee reviews?

"However, leadership recognizes and acknowledges the challenges openly and is committed to improvement." ((in 10 reviews)); "Managers are creating additional work that doesn’t solve the problems because that do not understand the department they are managing." ((in 4 reviews)); "Irregular Hours: Brightspeed is shift work, including nights and weekends, which can disrupt work" ((in 3 reviews))

What are employees saying about Brightspeed layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Brightspeed layoffs and their outlook for job security at Brightspeed in 2026.

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Brightspeed

Brightspeed reviews

3.2

53% would recommend to a friend

(245 total reviews)

Tom Maguire

59% approve of CEO

46% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.5

Compensation and benefits

3.3

Work/Life balance

3.1

Culture & values

3.1

Senior management

3.0

Career opportunities

Brightspeed has an employee rating of 3.2 out of 5 stars, based on 245 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

245 reviews

4.0

Sep 30, 2025

Flexibility

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Company is remote-first, which is a huge plus

Cons

Being owned by PE can mean longer hours

4.0

Sep 24, 2025

Fast paced long hours

Senior manager

Recommend

CEO approval

Business Outlook

Pros

Good pay and growing company

Cons

Long hours, bad work/life balance

3.0

Sep 23, 2025

Strong earning potential but growing pains as new company

Enterprise account manager

Recommend

CEO approval

Business Outlook

Pros

Competitive pay structure with solid commission opportunities Ability to manage enterprise-level accounts and build relationships with C-level executives Opportunities to collaborate cross-functionally across engineering, finance, and operations Flexibility in driving your own book of business and creating new revenue streams Good platform to gain experience in a transitioning telecom environment

Cons

Company is still working through post-spin challenges, leading to shifting priorities and unclear direction Limited support tools and outdated systems make it harder to operate efficiently Training and enablement resources could be more consistent across teams Heavy workload balancing renewals, upsells, and new acquisition simultaneously Communication from leadership at times lacks transparency and timeliness

Viewing 28 - 30 of 245 Reviews

Jobs at Brightspeed

Customer Service Technician

Customer Service Technician

Customer Service Technician