Does Brightspeed pay their employees well?

According to anonymously submitted Glassdoor reviews, Brightspeed employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Brightspeed. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Brightspeed?

53% of Brightspeed employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brightspeed 3.3 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Brightspeed?

Customer Service Technician (17) , Manager (14) , Director (7) , Project Manager (7) , Field Service Technician (5) , Customer Service Representative (4) , Customer Service Representative (CSR) (4) , Network Technician (4) , Senior Manager (4) , Account Executive (3) , Analyst (3) , Product Manager (3) , Supervisor (3) , Technician (3) , Application Development Engineer (2)

What are the pros of working at Brightspeed according to real employee reviews?

"Competitive Pay and Compensation Plan." ((in 25 reviews)); "85% are remote People are great!" ((in 22 reviews)); "Good WLB Good benefit." ((in 21 reviews)); "Work Life balance is great" ((in 10 reviews)); "Worked with a great team and able to work from home." ((in 10 reviews))

What are the cons of working at Brightspeed according to real employee reviews?

"However, leadership recognizes and acknowledges the challenges openly and is committed to improvement." ((in 9 reviews)); "Managers are creating additional work that doesn’t solve the problems because that do not understand the department they are managing." ((in 4 reviews)); "Training was a complete waste of time, most of the training time was spent on kahoots." ((in 3 reviews)); "Irregular Hours: Brightspeed is shift work, including nights and weekends, which can disrupt work" ((in 3 reviews))

What are employees saying about Brightspeed layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Brightspeed layoffs and their outlook for job security at Brightspeed in 2026.

What are the top reviewed Brightspeed locations?

Charlotte , Raleigh , Kansas City , Austin , Charlottesville , Columbia , Fayetteville , Orlando , Rolla , Columbus , Denver , New Orleans , Philadelphia , North Charleston , Toms River , Burlington , Foley , Decatur , Boise , Chicago , Minooka , Jefferson City , Missouri City , Wentzville , West Plains , Cornell , Denmark , Tulsa , Wallace , Huntersville

Brightspeed reviews

3.2

53% would recommend to a friend

(247 total reviews)

Tom Maguire

59% approve of CEO

46% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (247 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Brightspeed has an employee rating of 3.2 out of 5 stars, based on 247 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

247 reviews

1.0

Jul 16, 2025

Never been so happy to leave a job!!!

Enterprise account executive

Recommend

CEO approval

Business Outlook

Pros

My sales manager was the best manager I’ve ever had. (Unfortunately he is not there anymore).

Cons

Worst systems I have ever worked with. We had bad systems, Brightspeed created all there own systems that are even worse. Took me over 60 days to enter 30+ orders for one of their largest companies. The worst part is, other than my sales manager, no one above him cared. Training was a complete waste of time, most of the training time was spent on kahoots. Leadership at the top was happy with a Net Promoter Score in the teens, because it was similar to the competition. Sums up the whole company, happy with mediocrity.

3.0

Aug 2, 2024

Top Heavy Company

Head of

Recommend

CEO approval

Business Outlook

Pros

Working remote is great along with Flex-Time.

Cons

Working for a private equity backed company, there's a lot of leadership changes. Most of leadership are ex-Verizon execs and/or most teams came from Lumen... therefore innovation and new ideas aren't really accepted. It's more of the same, just under a different company name. Lots of politics to navigate. Once you believe you have a handle on things and you're hopeful, the rug get pulled and you have to get back up and try to get your footing again.

Brightspeed Response

1y

Thank you for sharing your experience.

1.0

Jul 16, 2024

Toxic work environment

Product manager

Recommend

CEO approval

Business Outlook

Pros

It is a start-up company so you get an opportunity to build things from the scratch.

Cons

Because the company is a startup, some people are incredibly ambitious about climbing the corporate ladder. So there is back-stabbing, lying, and so much politics involved.

Brightspeed Response

1y

Thank you for sharing your candid thoughts. A start-up environment can bring challenges but we are working every day to ensure that we are creating a strong corporate culture.

Viewing 49 - 51 of 247 Reviews

Jobs at Brightspeed

Customer Service Technician

Customer Service Technician

Customer Service Technician

Customer Service Technician

Roanoke Rapids, NC

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Brightspeed

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Never been so happy to leave a job!!!

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