Does Brightspeed pay their employees well?

According to anonymously submitted Glassdoor reviews, Brightspeed employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Brightspeed. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Brightspeed?

53% of Brightspeed employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brightspeed 3.3 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Brightspeed?

Customer Service Technician (17) , Manager (14) , Director (7) , Project Manager (7) , Field Service Technician (5) , Customer Service Representative (4) , Customer Service Representative (CSR) (4) , Network Technician (4) , Senior Manager (4) , Account Executive (3) , Analyst (3) , Product Manager (3) , Supervisor (3) , Technician (3) , Application Development Engineer (2)

What are the pros of working at Brightspeed according to real employee reviews?

"Competitive Pay and Compensation Plan." ((in 25 reviews)); "85% are remote People are great!" ((in 22 reviews)); "Good WLB Good benefit." ((in 21 reviews)); "Work Life balance is great" ((in 10 reviews)); "Worked with a great team and able to work from home." ((in 10 reviews))

What are the cons of working at Brightspeed according to real employee reviews?

"However, leadership recognizes and acknowledges the challenges openly and is committed to improvement." ((in 9 reviews)); "Managers are creating additional work that doesn’t solve the problems because that do not understand the department they are managing." ((in 4 reviews)); "Training was a complete waste of time, most of the training time was spent on kahoots." ((in 3 reviews)); "Irregular Hours: Brightspeed is shift work, including nights and weekends, which can disrupt work" ((in 3 reviews))

What are employees saying about Brightspeed layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Brightspeed layoffs and their outlook for job security at Brightspeed in 2026.

What are the top reviewed Brightspeed locations?

Charlotte , Raleigh , Kansas City , Austin , Charlottesville , Columbia , Fayetteville , Orlando , Rolla , Columbus , Denver , New Orleans , Philadelphia , North Charleston , Toms River , Burlington , Foley , Decatur , Boise , Chicago , Minooka , Jefferson City , Missouri City , Wentzville , West Plains , Cornell , Denmark , Tulsa , Wallace , Huntersville

Brightspeed reviews

3.2

53% would recommend to a friend

(247 total reviews)

Tom Maguire

59% approve of CEO

46% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (247 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Brightspeed has an employee rating of 3.2 out of 5 stars, based on 247 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

247 reviews

5.0

Aug 3, 2024

Great Company

Sr. director

Recommend

CEO approval

Business Outlook

Pros

Brightspeed has a Great Culture and Leadership team!

Cons

Not sure this is a con but most employees work from home. This can be challenging.

Brightspeed Response

1y

We love our Brightspeed culture! Thank you for your feedback!

3.0

Aug 2, 2024

Top Heavy Company

Head of

Recommend

CEO approval

Business Outlook

Pros

Working remote is great along with Flex-Time.

Cons

Working for a private equity backed company, there's a lot of leadership changes. Most of leadership are ex-Verizon execs and/or most teams came from Lumen... therefore innovation and new ideas aren't really accepted. It's more of the same, just under a different company name. Lots of politics to navigate. Once you believe you have a handle on things and you're hopeful, the rug get pulled and you have to get back up and try to get your footing again.

Brightspeed Response

1y

Thank you for sharing your experience.

2.0

Aug 1, 2024

Top hourly rate for CST

Customer service technician

Recommend

CEO approval

Business Outlook

Pros

Decent pay and benefits, holidays, matching 401k

Cons

Longevity and quality of fiber builds, aging fleet of vehicles

Brightspeed Response

1y

Thank you for providing a review.

Viewing 100 - 102 of 247 Reviews

Jobs at Brightspeed

Customer Service Technician

Customer Service Technician

Customer Service Technician

Customer Service Technician

Roanoke Rapids, NC

View job

Brightspeed

Brightspeed reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great Company

Top Heavy Company

Top hourly rate for CST

Jobs at Brightspeed

Brightspeed reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Brightspeed reviews FAQs

Jobs at Brightspeed