Does Brightspeed pay their employees well?

According to anonymously submitted Glassdoor reviews, Brightspeed employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Brightspeed. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Brightspeed?

53% of Brightspeed employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brightspeed 3.3 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Brightspeed?

Customer Service Technician (17) , Manager (14) , Director (7) , Project Manager (7) , Field Service Technician (5) , Customer Service Representative (4) , Customer Service Representative (CSR) (4) , Network Technician (4) , Senior Manager (4) , Account Executive (3) , Analyst (3) , Product Manager (3) , Supervisor (3) , Technician (3) , Application Development Engineer (2)

What are the pros of working at Brightspeed according to real employee reviews?

"Good pay and working remote" ((in 22 reviews)); "85% are remote People are great!" ((in 18 reviews)); "Great Benefits and 401k" ((in 17 reviews)); "Worked with a great team and able to work from home." ((in 11 reviews)); "Work Life balance is great" ((in 10 reviews))

What are the cons of working at Brightspeed according to real employee reviews?

"However, leadership recognizes and acknowledges the challenges openly and is committed to improvement." ((in 9 reviews)); "Managers are creating additional work that doesn’t solve the problems because that do not understand the department they are managing." ((in 4 reviews)); "Irregular Hours: Brightspeed is shift work, including nights and weekends, which can disrupt work" ((in 4 reviews)); "High Stress: Dealing with frustrated customers and high call volumes most definitely will lead to burnout." ((in 3 reviews))

What are employees saying about Brightspeed layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Brightspeed layoffs and their outlook for job security at Brightspeed in 2026.

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Brightspeed

Brightspeed reviews

3.2

53% would recommend to a friend

(245 total reviews)

Tom Maguire

59% approve of CEO

46% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.5

Compensation and benefits

3.3

Work/Life balance

3.1

Culture & values

3.1

Senior management

3.0

Career opportunities

Brightspeed has an employee rating of 3.2 out of 5 stars, based on 245 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

245 reviews

4.0

Dec 16, 2025

Great Culture

Account executive

Recommend

CEO approval

Business Outlook

Pros

Culture Moral Pay People Great Leaders

Cons

Some processes need improvement. Which is expected with a newer company.

1.0

Dec 4, 2025

Poor Direction

Advanced repair agent

Recommend

CEO approval

Business Outlook

Pros

Nothing, just sending jobs overseas and hard to understand repair techs.

Cons

No direction outsourcing most of the repair overseas where techs are hard to understand bringing down customer service and losing customers.

5.0

Dec 2, 2025

Fantastic

Technician

Recommend

CEO approval

Business Outlook

Pros

Great team ,fantastic SRO and MRO .alot of learning daily. It has been a wonderful journey so far , and the best decision to come to work for brightspeed.

Cons

Bumps and bruises and a few obstacles along the way , but nothing i can really think of.

Viewing 13 - 15 of 245 Reviews

Jobs at Brightspeed

Customer Service Technician

Customer Service Technician

Customer Service Technician