Does Brightspeed pay their employees well?

According to anonymously submitted Glassdoor reviews, Brightspeed employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Brightspeed. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Brightspeed?

53% of Brightspeed employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brightspeed 3.3 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Brightspeed?

Customer Service Technician (17) , Manager (14) , Director (7) , Project Manager (7) , Field Service Technician (5) , Customer Service Representative (4) , Customer Service Representative (CSR) (4) , Network Technician (4) , Senior Manager (4) , Account Executive (3) , Analyst (3) , Product Manager (3) , Supervisor (3) , Technician (3) , Application Development Engineer (2)

What are the pros of working at Brightspeed according to real employee reviews?

"Good pay and working remote" ((in 23 reviews)); "Great Benefits and 401k" ((in 22 reviews)); "85% are remote People are great!" ((in 19 reviews)); "Work Life balance is great" ((in 10 reviews)); "direct management was great." ((in 10 reviews))

What are the cons of working at Brightspeed according to real employee reviews?

"However, leadership recognizes and acknowledges the challenges openly and is committed to improvement." ((in 10 reviews)); "Irregular Hours: Brightspeed is shift work, including nights and weekends, which can disrupt work" ((in 4 reviews)); "High Stress: Dealing with frustrated customers and high call volumes most definitely will lead to burnout." ((in 3 reviews))

What are employees saying about Brightspeed layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Brightspeed layoffs and their outlook for job security at Brightspeed in 2026.

What are the top reviewed Brightspeed locations?

Charlotte , Raleigh , Kansas City , Austin , Charlottesville , Columbia , Fayetteville , Orlando , Rolla , Columbus , Denver , New Orleans , Philadelphia , North Charleston , Toms River , Burlington , Foley , Decatur , Boise , Chicago , Minooka , Jefferson City , Missouri City , Wentzville , West Plains , Cornell , Denmark , Wallace , Huntersville , Siler City

Brightspeed reviews

3.2

53% would recommend to a friend

(245 total reviews)

Tom Maguire

59% approve of CEO

46% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.5

Compensation and benefits

3.3

Work/Life balance

3.1

Culture & values

3.1

Senior management

3.0

Career opportunities

Brightspeed has an employee rating of 3.2 out of 5 stars, based on 245 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

245 reviews

1.0

Apr 10, 2023

Not Truthful

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The company advertises a good set of values to get people in the door. But they couldn’t deliver on a consistent culture where these values are actually displayed.

Cons

Too many to list. The biggest issue was a recruiting staff that operated on outright lies to get people through the door and a weak management staff that was overwhelmed and not fit for the role.

Brightspeed Response

3y

We are sorry to hear that your experience at Brightspeed did not match your expectations. We will take your feedback and use to continually improve our processes.

5.0

Apr 5, 2023

Great company to work for

Business analysis sr analyst

Recommend

CEO approval

Business Outlook

Pros

Work and life balance, competitive pay and benefits. Leadership is helpful and it's a great work environment if you are willing to take on challenges.

Cons

Communication could always improve, but I have nothing to complain about at the moment.

Brightspeed Response

3y

Thank your for sharing your perspective! We always appreciate receiving honest feedback from our team.

5.0

Mar 23, 2023

Great culture and opportunity!!

Senior account manager

Recommend

CEO approval

Business Outlook

Pros

Growing company with a leadership team who listens and wants to do things right for their employees AND the customer! Growth mindset - but patience in doing so to make sure it's done right! Excellent culture - positivity from top down! Leadership is very approachable and values employee input. Competitive Pay and Compensation Plan. Resources and support teams who want to help you succeed!

Cons

No cons - but note - this is a new company so there are some kinks to be worked out. However, leadership recognizes and acknowledges the challenges openly and is committed to improvement. And yes, the portfolio of services is limited at this time , but leadership wanted to "do no harm" Day 1. They have a solid roadmap to add more solutions, add necessary resources, and improve systems and process very soon to help the company continue to grow and to allow the employees to be successful!

Brightspeed Response

3y

We appreciate you taking the time to share such detailed feedback about your experience at Brightspeed! Transparent communication by our senior leadership team is a key part of our belief that People Matter. Thank you for your contributions to our continued growth!

Viewing 214 - 216 of 245 Reviews

Jobs at Brightspeed

Customer Service Technician

Customer Service Technician

Customer Service Technician

View job

Customer Service Technician

Brightspeed

Brightspeed reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Not Truthful

Great company to work for

Great culture and opportunity!!

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