Does Brightspeed pay their employees well?

According to anonymously submitted Glassdoor reviews, Brightspeed employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Brightspeed. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Brightspeed?

53% of Brightspeed employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brightspeed 3.3 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Brightspeed?

Customer Service Technician (17) , Manager (14) , Director (7) , Project Manager (7) , Field Service Technician (5) , Customer Service Representative (4) , Customer Service Representative (CSR) (4) , Network Technician (4) , Senior Manager (4) , Account Executive (3) , Analyst (3) , Product Manager (3) , Supervisor (3) , Technician (3) , Application Development Engineer (2)

What are the pros of working at Brightspeed according to real employee reviews?

"Good pay and working remote" ((in 22 reviews)); "85% are remote People are great!" ((in 18 reviews)); "Great Benefits and 401k" ((in 17 reviews)); "Worked with a great team and able to work from home." ((in 11 reviews)); "Work Life balance is great" ((in 10 reviews))

What are the cons of working at Brightspeed according to real employee reviews?

"However, leadership recognizes and acknowledges the challenges openly and is committed to improvement." ((in 9 reviews)); "Managers are creating additional work that doesn’t solve the problems because that do not understand the department they are managing." ((in 4 reviews)); "Irregular Hours: Brightspeed is shift work, including nights and weekends, which can disrupt work" ((in 4 reviews)); "High Stress: Dealing with frustrated customers and high call volumes most definitely will lead to burnout." ((in 3 reviews))

What are employees saying about Brightspeed layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Brightspeed layoffs and their outlook for job security at Brightspeed in 2026.

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Brightspeed

Brightspeed reviews

3.2

53% would recommend to a friend

(245 total reviews)

Tom Maguire

59% approve of CEO

46% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.5

Compensation and benefits

3.3

Work/Life balance

3.1

Culture & values

3.1

Senior management

3.0

Career opportunities

Brightspeed has an employee rating of 3.2 out of 5 stars, based on 245 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

245 reviews

5.0

Oct 23, 2025

Technical Implementation Specialist, Digital Transformation

Software tester

Recommend

CEO approval

Business Outlook

Pros

A goal-oriented and accomplished technical implementation professional, with a demonstrated history of success in digital transformations, platform innovation, automation, APIs, network management, process analysis, telecommunications, and test case management. Experienced in leading successful projects, creating and maintaining documentation, implementing innovative process improvement initiatives, and collaborating cross-functionally. A proven aptitude for providing strategies and solutions to drive efficiency, ensure quality, and achieve exceptional results.

Cons

Would prefer a remote position.

4.0

Oct 19, 2025

Great Work/Life Balance

Analyst

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule. WFH. Decent benefits.

Cons

Workload can be unpredictable at times.

1.0

Oct 13, 2025

Don't work here

Co techinician

Recommend

CEO approval

Business Outlook

Pros

I like that I get paid, but I can do that in fast food and just might go that route.

Cons

Management. Supervisor thinks the world revolves around him. Apparently, rules don't apply to management if they have enough years with the company: Unethical dealings, Poor treatment of employees, Using company resources for personal benefit, Expects everyone to drop what they're doing to cater to his family members like they are more important than all of our other customers. Not sure why this has not been addressed yet. Not only does management not follow rules, they tell their employees to not follow rules because this one supervisor doesn't like what the company has implemenTED.

Viewing 22 - 24 of 245 Reviews

Jobs at Brightspeed

Customer Service Technician

Customer Service Technician

Customer Service Technician

View job