Does Brightway Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Brightway Insurance employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Brightway Insurance. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Brightway Insurance?

43% of Brightway Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brightway Insurance 3.2 out of 5 for work life balance, 3.0 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Brightway Insurance?

Customer Service Representative (10) , Insurance Agent (10) , Producer (6) , Team Lead (5) , Insurance Sales Agent (4) , Software Engineer (4) , Administrative Assistant (3) , Customer Service (3) , PERSONAL LINES Customer Service Representative (3) , Account Manager (2) , Customer Service Representative (CSR) (2) , Employee (2) , Personal Lines Representative (2) , Renewal Specialist (2) , Sales (2)

What are the pros of working at Brightway Insurance according to real employee reviews?

"Good people to work wit and for" ((in 13 reviews)); "Decent pay" ((in 7 reviews)); "Good work environment and learning something new every day" ((in 7 reviews)); "Team and leader were great" ((in 5 reviews)); "Most of the team leads are knowledgeable and friendly, multiple schedule options, decent benefits" ((in 4 reviews))

What are the cons of working at Brightway Insurance according to real employee reviews?

"The new leadership is clueless and only cares about adding Agency owners and policies to flip the company to someone else." ((in 10 reviews)); "life balance, bad training" ((in 6 reviews)); "Just in the two years I’ve been here, I’ve had five different managers." ((in 3 reviews)); "Everything management and hr are all friends from way back." ((in 3 reviews)); "I was promised salary plus commission when hired." ((in 2 reviews))

What are employees saying about Brightway Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Brightway Insurance layoffs and their outlook for job security at Brightway Insurance in 2026.

What are the top reviewed Brightway Insurance locations?

Jacksonville , Dallas , Richardson , Bonita Springs , Lakewood , Muskegon , Charlotte , Austin , Corpus Christi , Los Angeles , Denver , New Orleans , Lansdale , Fort Myers , Gainesville , Middleburg , Miami , Palm Beach , Pompano Beach , Kissimmee , Sanford , Winter Park , Melbourne , Port Saint Lucie , Riverview , Marietta , Maryland City , Florida City , Palm Springs , Tamarac

Brightway Insurance reviews

3.0

43% would recommend to a friend

(185 total reviews)

Nick Clements

44% approve of CEO

37% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Brightway Insurance has an employee rating of 3.0 out of 5 stars, based on 185 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Brightway Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

185 reviews

1.0

Apr 9, 2025

No work life balance stay away!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Some great engineers who care about improving the company.

Cons

No work life balance you can get calls at any time of night and over the weekend and just expected to drop everything. They are slowly outsourcing much of the company offshore and forcing out US workers.

Brightway Insurance Response

8mo

We not only have great engineers, and a great IT team, we have great team members throughout the company. Certainly, some IT roles and projects can be more demanding than others. We appreciate your support during your time with us and can say that, contrary to your assessment, we have continued to build our IT team and hire some of the best engineers in any industry. Through their exemplary efforts, we recently launched Fusion – our AI-enhanced, proprietary customer marketing, sales and management database for our agents and advisors. It has rapidly become a major differentiator for Brightway, improving our customer service experience and supporting our continued growth.

1.0

Sep 24, 2024

Used to be a great place to work

Employee

Recommend

CEO approval

Business Outlook

Pros

While there are a few dedicated and talented individuals working at the company, it seems that overall morale and satisfaction may be lacking.

Cons

Micromanagement and underpayment have led to a high turnover rate. The company seems to be experiencing internal challenges, which may be contributing to a decline in morale and performance

Brightway Insurance Response

1y

Thank you for your perspective. We believe that Brightway has many dedicated and talented individuals in every team across the company. Significant growth over the past few years, and an industry grappling with an increase in weather events, have led the executive team to work more closely with our leaders to ensure we are serving our agents’ and customers’ needs every day while also planning for the future. Recent employee survey results indicate that an overwhelming majority of Brightway employees feel the company morale is positive and they see themselves growing with the company.

1.0

Apr 4, 2024

Lie cheat steal

Producer

Recommend

CEO approval

Business Outlook

Pros

The day is over at 5

Cons

They lose carriers, allow other agencies to steal business, let Ferraris and Rolls go without insurance

Brightway Insurance Response

1y

We are sorry to hear your employment experience for the past four years has not met your expectations. Unsure if you are working in an agency or as a corporate team member, but would recommend you work with your manager to identify what is driving your dissatisfaction and discuss your concerns. You can also email hr@brightway.com if you would like to arrange to speak with an HR professional about your concerns.

Viewing 52 - 54 of 185 Reviews

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