Does Brightway Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Brightway Insurance employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Brightway Insurance. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Brightway Insurance?

43% of Brightway Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brightway Insurance 3.2 out of 5 for work life balance, 3.0 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Brightway Insurance?

Customer Service Representative (10) , Insurance Agent (10) , Producer (6) , Team Lead (5) , Insurance Sales Agent (4) , Software Engineer (4) , Administrative Assistant (3) , Customer Service (3) , PERSONAL LINES Customer Service Representative (3) , Account Manager (2) , Customer Service Representative (CSR) (2) , Employee (2) , Personal Lines Representative (2) , Renewal Specialist (2) , Sales (2)

What are the pros of working at Brightway Insurance according to real employee reviews?

"Good people to work wit and for" ((in 13 reviews)); "Decent pay" ((in 7 reviews)); "Good work environment and learning something new every day" ((in 7 reviews)); "Work from home, company provided equipment, co" ((in 5 reviews)); "Place is amazing to work at and the staff is so friendly" ((in 4 reviews))

What are the cons of working at Brightway Insurance according to real employee reviews?

"The new leadership is clueless and only cares about adding Agency owners and policies to flip the company to someone else." ((in 10 reviews)); "life balance, bad training" ((in 7 reviews)); "Management eagerly listens to your concerns and grievances, says they will communicate this to the higher ups but they never do because they are in fear of losing their jobs." ((in 4 reviews)); "Just in the two years I’ve been here, I’ve had five different managers." ((in 3 reviews))

What are employees saying about Brightway Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Brightway Insurance layoffs and their outlook for job security at Brightway Insurance in 2026.

What are the top reviewed Brightway Insurance locations?

Jacksonville , Dallas , Richardson , Bonita Springs , Lakewood , Muskegon , Charlotte , Austin , Corpus Christi , Los Angeles , Denver , New Orleans , Lansdale , Fort Myers , Gainesville , Middleburg , Miami , Palm Beach , Pompano Beach , Kissimmee , Sanford , Winter Park , Melbourne , Port Saint Lucie , Riverview , Marietta , Maryland City , Florida City , Palm Springs , Tamarac

Brightway Insurance reviews

3.0

43% would recommend to a friend

(185 total reviews)

Nick Clements

44% approve of CEO

37% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Brightway Insurance has an employee rating of 3.0 out of 5 stars, based on 185 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Brightway Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

185 reviews

5.0

Apr 2, 2025

Quickly moving in the right direction

Software engineer

Recommend

CEO approval

Business Outlook

Pros

The company is in a transformational phase with an incredible amount of opportunity for people who are proactive, innovative, and eager to make an impact. If you're someone who thrives in an environment where you can drive change and see tangible results, this is a great place to be. The momentum is strong, and leadership is investing in modernizing systems, improving processes, and creating a more efficient and scalable operation. Things are getting better at an accelerating pace, which makes this an exciting time to be here.

Cons

With over a decade of legacy technology, there's a significant amount of modernization work to be done, which can sometimes feel daunting. Because there are so many areas for improvement, prioritization is a constant discussion. While these conversations are necessary and healthy, they can be frustrating when your perspective on what should be tackled next doesn't align with the broader business priorities.

Brightway Insurance Response

8mo

Thank you for your dedication to Brightway and your insights. You have accurately captured the experience of working for Brightway and the significant transformation we are experiencing. Since you shared these comments, teams across the company have collaborated to work through the list of priorities, retire the legacy technology that has challenged so many, and continue driving the desired outcomes. We know there is even more we can do to benefit our team members, agents and customers and we will absolutely continue to invest in “our trend of success.”

2.0

Mar 21, 2025

Good co-workers, misguided upper management

Experience champion

Recommend

CEO approval

Business Outlook

Pros

The co-workers on my direct team, and my supervisors, were all excellent. I met and worked alongside so many wonderful people.

Cons

The business is pushing to liquidate human assets in favor of off-shore outsourcing supported by automation for their customer service. They always put the complaints of writing agents first no matter how unrealistic.

Brightway Insurance Response

1y

We could not agree more, there are many amazing people at Brightway; and we appreciate each of them, their daily contributions, and the input they provide to improve outcomes. Employees on our customer service team have shared that work/life balance is important to them. Contingency planning (multi-location support, interactive voice response, etc.) is critical to ensuring our customers and agents are served at their convenience without expecting our service representatives to solely shoulder this responsibility (especially during high-demand weather events). To your point, many of the automation investments we have made in the past couple of years have been focused on supporting the ability of our service team to respond to agent and customer needs efficiently and in a single interaction – improving satisfaction for everyone!

4.0

Feb 8, 2025

Insurance was boring

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good colleagues and fun environment to work in.

Cons

Insurance is a dry industry to work in.

Brightway Insurance Response

1y

Appreciate that you enjoyed your time as part of the Brightway family, disappointed to hear that you didn’t stay with us long enough to truly see how exciting insurance can be! :-)

Viewing 91 - 93 of 185 Reviews

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