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      Brightway Insurance

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      Brightway Insurance reviews

      3.0

      43% would recommend to a friend

      (185 total reviews)

      Nick Clements

      44% approve of CEO

      37% positive business outlook

      Ratings by category

      3.3

      Diversity & inclusion

      3.2

      Work/Life balance

      3.0

      Culture & values

      3.0

      Compensation and benefits

      2.9

      Senior management

      2.9

      Career opportunities

      Brightway Insurance has an employee rating of 3.0 out of 5 stars, based on 185 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Brightway Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      185 reviews
      1.0
      Sep 23, 2020

      Stay away. Toxic work environment with no morals or ethics.

      Customer service representative ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent business model, when executed correctly. Work in an agency in the field. I promise it’s night and day difference, the agencies are WONDERFUL

      Cons

      Lack of proper training, low moral, no accountability, or even learning opportunities come from mistakes. It’s passed to someone else to correct. Team leads also regularly make requests of how to handle policies, and accounts, that are a clear breach of ethics and morals. Which is also a CE course any person who holds an insurance license is required to take regularly. I was astonished at the request made, even more so that my team lead was requesting it. Policies and procedures are more “guidelines” unless you are not a favorite, Then they are strict enforced policies. There are also many “high up” executives who don’t even hold an insurance license, or understand how to read them. Little to no consideration is taken for employees as people. You are a body to fill a seat and answer a phone. If you are looking to thrive in your career and grow with a company, this is not the place to start.

      avatar
      Brightway Insurance Response
      5y
      Thank you for taking the time to tell us what you thought of working for Brightway. We're sorry that it wasn't as positive as it could have been, but we're glad for your honesty and for recognizing Brightway's successful business model that has helped hundreds of people across the country realize their dreams of business ownership. We strive hard every day to make Brightway a great place to work and appreciate feedback on how we can make the workplace better for everyone.
      3.0
      Mar 3, 2020

      Meh

      Sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Better than a captive agency

      Cons

      All comes down to leadership and who you are working for. Also decided after 3 years that remote workers are no longer welcome on the agency side, but is ok for the internal side

      avatar
      Brightway Insurance Response
      6y
      Thank you for taking the time to let us know about your experience working with Brightway. It sounds as though your experience is with a franchise location, and you're correct that Brightway Agents have access to more insurance brands than other agents and as a result are able to offer customers more choice than anyone else. The benefit of being a Brightway franchise owner is that each owner has the freedom and flexibility to run the business how he/she sees fit and shape the office culture to his/her liking. *7/28/2020 UPDATE* In June 2020, Brightway announced changes to allow franchise owners flexibility to employ remote workers. https://franchisebusinessreview.com/page/recession-proof-franchises/ Again, we appreciate your candid feedback.
      2.0
      Feb 17, 2020

      Sales Rep

      Renewal sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I like the people i work with

      Cons

      the environment, you want to pacify us with things instead of giving us more money, you always talk about how much we help and you wouldn't be where you are without our help, then show us. Don't pacify us with food trucks or $25 gift cards. We bring out lunch any other day of the week, the food truck once in a blue moon means nothing. You don't offer sick days, we have to use PTO for everything. What if i just went on a trip and now used PTO , i have to come to work sick and risk every one else, allow an accruance of hours to use as a sick day SEPARATE from PTO or allot so may in a quarter. The medical that is offered is a little high for what it covers, the vision benefits decreased yet still paying the same amount. You have employees doing the work of 3 or more people and yet don't want to pay them for the work they do, but you appreciate us right?!?!?!?!?

      avatar
      Brightway Insurance Response
      6y
      Thank you for taking the time to let us know what you think and for your honesty. We're glad to hear you enjoy your team at work. Brightway strives to offer a competitive benefits package to employees along with perks such as our annual offsite event for employees and their families, Employee of the Month/Quarter/Year recognition and special lunches to show employees appreciation. Last year, we added tuition assistance to our benefits offering and are always receptive to suggestions on how we can improve. We take your comments seriously and are working hard to retain employees and to empower managers to build trusting relationships within their teams.
      Viewing 106 - 108 of 185 Reviews
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      ReviewsBrightway Insurance reviews

      Glassdoor has 192 Brightway Insurance reviews submitted anonymously by Brightway Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Brightway Insurance is right for you.